This site is operated by the company GREYSTONE SAS (Siret 32235568600047, RCS de Nice). Any order for a product appearing in the online store of this website implies consultation and prior acceptance of these general conditions of sale.
Consequently, the consumer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented in the framework of the website shop.
The consumer has the right to save or edit these general conditions, it being specified that both the saving and the editing of this document are his sole responsibility.
The consumer declares to have the full legal capacity allowing him to engage under these general conditions. THE PRODUCTS, SERVICES AND INFORMATION OFFERED BY THIS SITE DO NOT SUBSTITUTE IN ANY WAY TO THE VIGILANCE OF ALL TIMES OF ADULTS.
Article 1: Entirety
These general conditions express the entirety of the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions of these general conditions. No general or specific condition appearing in the documents sent or delivered by the consumer may be incorporated herein, since these documents would be incompatible with these general conditions.
Article 2: Object
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by the company GREYSTONE SAS to the consumer.
Article 3: Contractual documents
This contract is formed by the following contractual documents, presented in descending hierarchical order: these general conditions; purchase order. In case of contradiction between the provisions contained in the documents of different rank, the provisions of the document of higher rank will prevail.
Article 4: Entry into force - duration
These general conditions enter into force on the date of signature of the purchase order. These general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the expiry of the guarantees due by the company GREYSTONE SAS.
Article 5: Electronic signature
The consumer declares to accept the order as well as the entirety of these General Conditions of Sale fully and without reservation when he ticks the box reserved for this purpose , during the ordering process. This constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.
Article 6: Order confirmation
The contractual information will be subject to confirmation by e-mail no later than the time of delivery or failing that, by post to the address indicated by the consumer in the order form.
Article 7: Proof of the transaction
The computerized registers, kept in the computer systems of the company GREYSTONE SA under reasonable security conditions, will be considered as proof of communications, orders and payments made between the parties. Archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.
Article 8: Order processing
8.1 Information to be provided when ordering
The consumer verifies the completeness and conformity of the information he provides when ordering, in particular the delivery address. GREYSTONE SAS cannot be held responsible for input errors and the resulting consequences (delays or delivery errors, for example). The costs incurred for the return of the order would be borne by the consumer. 8.2 Part of our site operates on a pre-order system.
By placing a pre-order, the customer acknowledges that his order can be shipped only from the date of availability indicated on the product sheet.
In the event of 'items available on different dates (Products available from stock + pre-order products) given their availability, the delivery time is based on the longest time. The sending of the pre-ordered product (as well as the rest of the content of its order) will be at the expense of Greystone SAS. France, Belgium & Luxembourg via Mondial Relay and Europe by Delivengo. The rest of the areas: shipping costs will be borne by the customer
These general conditions of sale will apply in the same way as normal.
Article 9: Information on the products
9-a: The company GREYSTONE SA presents on its website the products for sale with the necessary characteristics which allow to respect article L 111-1 of the Consumer Code, which provides the possibility for the potential consumer to know before taking the final order the essential characteristics of the products he wishes to buy. 9-b: The offers presented by the company GREYSTONE SA are only valid within the limits of available stocks.
Article 10: Prices
Prices are indicated in Euros and are only valid on the date of sending the order form by the consumer. They do not take into account the preparation and delivery costs, invoiced in addition, and indicated before the validation of the order.
The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will automatically be reflected in the price of the products in the online store.
Our offers and prices are valid for 5 working days.
Payment of the full price must be made when ordered. At no time can the sums paid be considered as a deposit or installment.
Article 11: Method of payment
To pay for his order, the consumer has, at his choice , payment methods offered on the site at the time of the order, namely: Sogenactif (credit card), Bank transfer and Paypal. These approved partners guarantee the secure use of the customer's bank card on the Internet. Some payment methods may only be offered from a certain amount ordered. Some payment methods may be offered depending on the billing country. The consumer guarantees the company GREYSTONE SA that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form. Greystone SAS reserves the right to suspend any order management and any delivery in the event of refusal of payment authorization (by credit card, bank transfer or Paypal) from officially accredited bodies or in the event of non-payment.
The company Greystone SAS notably reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute would be under administration.
Article 12: Availability of products
The order will be executed at the latest within 30 days from the day following that on which the consumer placed his order.
In case of unavailability of the ordered product, in particular because of our suppliers, the consumer will be informed as soon as possible and will have the possibility of canceling his order.
The consumer will then have the choice of requesting either a refund of the sums paid within 30 days at the latest of their payment, or the exchange of the product.
Article 13: Terms of delivery
13-a The products are delivered to the address indicated by the consumer on the order form.< br />The consumer is required to check the condition of the packaging of the goods on delivery and to report the damage due to the carrier on the delivery note, as well as to the company Greystone SAS within three (3) working days following the delivery date - (cf. article details 14)-
13-b Greystone SAS works with Mondial Relay, LA POSTE Colissimo, UPS and Delivengo, to reduce transport costs as much as possible. All products of small or medium size are sent to France by a postal service called Colissimo Suivi or Mondial Relay. Also, all products of small or medium size are shipped to Belgium, Luxembourg and Spain by the Mondial Relay service, and Delivengo. And all small or medium bulk products are shipped outside of Europe by the Delivengo service.
These services offer you the possibility of recovering the products ordered at the relay point chosen by you, at your home, or at your post office near the delivery address in case of absence. If you are absent on the day of delivery, your postman will leave you a transit advice note in your mailbox, which will allow you to collect your package at your post office during opening hours, within 15 days. A notification from the carrier will allow you to know the progress of your delivery online on their dedicated site. For items shipped via Mondial Relay, the merchant keeps your package at your disposal for a minimum of 7 calendar days, this period being up to 14 calendar days, depending on the constraints of the activity and the services chosen. After this period, the parcel will be returned to the sender.
13-c In the event of a parcel being returned to our company for various reasons (for example: unclaimed parcel, NPAI - n' does not live at the address indicated - incomplete address, parcel refused, etc.) the goods will only be sent again at the customer's expense. The refund of the value of the goods will be made after the written request of the customer.
13-d In the event of dispute of non-receipt of the package, only the information of the carrier will serve as proof delivery and will be retained in the event of a dispute.
13-e Colissimo domicile Suivi, UPS, Mondial Relay and Delivengo are very reliable services. However, it is possible, as in any expedition, that there may be a delay in delivery or that the product may get lost. In the event of a delay in delivery in relation to the date that we indicated to you in the dispatch email, we ask that you notify us of this delay by calling us by telephone or by sending us an email. We will then contact the service to start an investigation. An investigation can last up to 21 days from the date of the start of the investigation. If during this period, the product is found, it will be re-routed immediately to your home (most cases). If, on the other hand, the product is not found at the end of the 21-day period of investigation, the shipping service considers the package as lost. It is only then that we will refund your order within 14 days.
Greystone SAS declines all responsibility for the extension of delivery times due to the carrier, in particular in the event of loss products or strike.
13-f In the event of items being delivered on different dates given their availability, the delivery time is based on the longest time. However, Greystone SAS reserves the right to split deliveries. Participation in processing and shipping costs will only be charged for a single shipment. Flat-rate delivery costs are indicated on the summary of the order which the customer reads before confirming the order.13-g For deliveries outside the European Union, the customer must take account any additional costs (taxes, import duties or customs duties). These costs will, where applicable, be invoiced directly by the carrier.
Article 14: Delivery problems caused by the carrier
Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc. must imperatively be indicated on the delivery note in the form of "handwritten reservations", accompanied by the customer's signature. The consumer must at the same time confirm this anomaly by sending the carrier within three (3) working days following the date of delivery a letter setting out the said complaints. The consumer must send a copy of this letter by e-mail: firstname.lastname@example.org or by simple mail to :
Centre Regus, Immeuble le Consul.
37/41 Bd Dubouchage
Article 15: Delivery errors
15-a: Due to Greystone SAS - The consumer must formulate with the company Greystone SAS the same day of delivery or at the latest the first working day following delivery, any complaint of error of delivery and/or non-conformity of the products in kind or in quality compared to the indications on the order form. Any complaint made after this period will be rejected. 15-b: The formulation of this complaint to the company Greystone SAS can be made in priority by email:email@example.com. 15-c : Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release Greystone SAS from any liability vis-à-vis the consumer. 15-d: Upon receipt of the complaint, the company Greystone SAS will proceed to the exchange of the product(s) concerned at its expense, and will communicate it by e-mail to the consumer . The exchange of a product can only take place after the attribution to the consumer of an exchange number according to the approach presented above. 15-e: Return conditions - In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to Greystone SAS, intact, together and in its original packaging, by Colissimo with tracking, to the following address:
Centre Regus, Immeuble le Consul.
37/41 Bd Dubouchage
To be accepted, any return must be reported in advance to the Customer Service of Greystone SAS. The returned product must correspond to the original declaration made by the consumer in the return form. 15-f: Due to Greystone SAS - An incomplete order (missing item) - The consumer must contact Greystone SAS on the same day of delivery or at the earliest on the next working day the delivery. Upon receipt of the complaint, Greystone SAS will refund the missing item.
15-g: Because of the consumer - The consumer will be able to make an exchange in the event of a change in size or model. the consumer will have to formulate it with the company Greystone SAS the same day of the delivery or at the latest the first working day following the delivery by email: firstname.lastname@example.org .
*For France, Belgium and Luxembourg
Once your return request has been approved by the Plouf team's customer service:
1. The consumer returns the product to be exchanged at his expense by Mondial Relay - Point Relais:
(following the details of article 15-e)
2. Greystone SAS returns the correct product free of charge
*For countries in the rest of the world:
Return costs will be borne by the customer
Article 16: Product Warranty, Liability
16.1 In accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions hereof cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects of the thing sold. 16.2 The consumer is expressly informed that the company Greystone SAS is not the producer of all the products presented within the framework of the website, within the meaning of law n ° 98-389 of May 19, 1998 and relating to liability for defective products.
Consequently, in the event of damage caused to a person or property by a defect in the product, only the liability of the producer of the product may be sought by the consumer, on the basis of the information on the packaging of the said product. FURTHERMORE, WE REMINDER THAT THE PRODUCTS, SERVICES AND INFORMATION OFFERED BY GREYSTONE SAS DO NOT IN ANY WAY REPLACE THE CONSTANT VIGILANCE OF ADULTS. 16.3 Greystone SAS cannot be held liable in the event of non-compliance with the legislation of the country where the products are delivered. It is up to you to check with the local authorities the possibilities of importing or using the products or services that you plan to order. 16.4 The photographs and texts reproduced and illustrating the products presented are not contractual. Consequently, Greystone SAS cannot be held liable in the event of an error in one of these photographs or one of these texts. 16.5 Hypertext links may refer to sites other than this site. Greystone SAS disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force. 16.6 Products purchased from Greystone SAS are covered by the manufacturer's warranty.
Manufacturers' warranties are generally one year, parts and labor. However, some brands only support replacement parts. In the event of a breakdown during the initial warranty period, repairs will be provided free of charge by the manufacturers. In order to be able to benefit from the guarantee, you must keep the purchase invoice.
If you wish to exercise the guarantee, you just have to contact the customer service in priority by email: email@example.com 16.7 reminder on the return process: for any exercise of the guarantee the return is exercised according to the terms of article 17. Unless the product is non-compliant or the return is taken care of by the manufacturer, the costs and risks associated with the return of the defective product are your responsibility. We again draw your attention to the need to attach the warranty coupon to the return package, a warranty coupon which some manufacturers require to be present in the context of a repair under warranty. 16.8 Limitation of warranties
Proof of failure caused by negligence, deterioration or misuse voids the manufacturer's warranty. In this case, the product may be returned to you as is, or repaired upon acceptance and prior payment of an estimate drawn up by the manufacturer or its after-sales service.
The manufacturer's warranty does not deprive the buyer and/or the consumer of the provisions of the legal guarantees (in particular the guarantee against hidden defects or the legal guarantee of conformity).
Article 17: Right of withdrawal
The consumer has a period of 14 calendar days to return, at his expense, the products that do not suit him. This period runs from the day of delivery of the consumer's order. All returns must first be reported to Greystone SAS Customer Service by email: contact @plouf.fr. The product must be returned to Greystone SAS, intact, as a whole and in its original packaging, and in perfect condition for resale, by Colissimo with tracking at the following address:
Centre Regus, Immeuble le Consul.
37/41 Bd Dubouchage
Only products returned as a whole will be taken back, in their complete and intact original packaging, and in perfect condition for resale. Containing all labels: sewn inside as well as all packaging labels. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.
This right of withdrawal is exercised without penalty, with the exception of the costs of back. In the event of the exercise of the right of withdrawal, the consumer has the choice to request either the reimbursement of the sums paid, or the exchange of the product. In the case of an exchange, the re-shipment will be at the consumer's expense.
In the event of exercise of the right of withdrawal, Greystone SAS will make every effort to reimburse the consumer within 20 days.
The consumer will then be reimbursed by check or bank transfer.
Article 18: Force majeure
Neither of the two parties will have failed to its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as fortuitous event or force majeure any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, beyond the control of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts.
< strong>The party affected by such circumstances will notify the other within ten working days of the date on which it becomes aware of them.
The two parties will then come together, within one month, unless it is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party.
Expressly, are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the case law of French courts and tribunals:
the blockage of means of transport or supplies, earthquakes, fires, storms, floods, lightning;
the shutdown of telecommunication networks or specific difficulties to telecommunications networks external to customers.
Article 19: Partial non-validation
If one or more stipulations of these general conditions are held to be invalid or declared as such pursuant to a law, regulation or following a final decision of a competent court, the other stipulations will retain their full force and scope.
Article 20: Non-waiver
The fact for one of the parties of not claiming a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation in question.
Article 21: Title
In case of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.
Article 22: Applicable law
These general conditions are subject to French law. This is the case for rules of substance as well as for rules of form. In the event of a dispute, the French courts will have sole jurisdiction. In the event of a dispute or complaint, the consumer will first contact Greystone sas to obtain an amicable solution.
Article 23: Protection of personal data
< strong>23.1: The information requested from the consumer is necessary for the processing of his order and may be communicated to the contractual partners of the company Greystone sas involved in the execution of this order. They may also be transmitted to external service providers for the management of advertising campaigns, for digital marketing purposes (e-merchandising on the site, sending of newsletters and SMS campaigns, targeted advertising, contests). The consumer can write to the company Greystone sas whose contact details are specified in the "Contact" section of the site, to oppose such communication, or to exercise their rights of access, rectification with regard to the information concerning and appearing in the files of the company Greystone sas, under the conditions provided for by the law of January 6, 1978 (right of rectification & right of opposition). As well as the request for deletion of personal data (right to be forgotten). For the management of the subscription to the newsletter, there will be an unsubscribe link in the footer of each Newsletter sent by the Plouf brand. The consumer can unsubscribe very simply by clicking on this link. The retention period for personal data will depend on the customer's activity history. If the customer has not made a purchase for at least 6 years, his data will be deleted. Personal data is processed in accordance with the legal provisions in force. Plouf undertakes to take all the security measures available to Greystone SAS Plouf to protect the personal data of its customers. 23.2: SUBSCRIBE TO THE NEWSLETTER - The subscriber will receive the Plouf newsletters. He will be kept informed of promotions, actions and news – by means of e-mail campaigns or SMS campaigns. This is provided that the consumer has accepted that the seller sends him emails for commercial purposes, by not unchecking the "subscription to the newsletter" box. Subscribers may unsubscribe from subscribing to the newsletter at any time.
Article 24: Intellectual Property
All content (texts, comments, works, illustrations, images, ...) displayed on this site is reserved under copyright as well as intellectual property and for the whole world.As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code. Any other use constitutes counterfeiting and is sanctioned under Intellectual Property without the prior authorization of Greystone sas. Any total or partial reproduction of the Greystone sas catalog is strictly prohibited.
Article 25: Commentary, criticism, communication
Views, opinions, comments and more generally all the content of any format written or submitted by consumers on this site are regularly reviewed by our teams.
If content violates the law and/or ethics (examples: abusive advertising, defamatory remarks, insults, out-of-context comments, etc. .), Greystone sas reserves the right to refuse or modify the content concerned.
Article 26: Retention of title
Greystone sas retains ownership of the Products sold by Greystone sas until payment of all or part of the price and/or any accessories. Failure to pay any due date may result in Greystone sas claiming the Products.
Greystone sas will retain, as damages, all sums paid to it by the customer. If the Product has suffered damage or been destroyed during the custody of the customer, the latter will suffer all the consequences, the transfer of risks to the customer occurring upon delivery of the Product.
Article 27: Identity of company
The Plouf.fr website is operated by Greystone SAS, whose registered office is located at the following address: Greystone SAS
1ère Avenue 15ème Rue
Ilot U 3èm Casier
N° TVA FR59 322 355 686 - N° REP : FR246265_01TTOH
If you wish to contact Greystone SAS, Consumer Service, the contact email is as follows: firstname.lastname@example.org.
Article 28: Small gift during promotional period
The subscriber will receive during promotional periods defined and announced by Plouf on its website www.plouf.fr a small gift for children. This advantage is valid while stocks last.