Shipping policy

• 13.1 

  The products are delivered to the address indicated by the consumer on the order form.
  The consumer is required to check the condition of the goods packaging on delivery and to report the damage due to the carrier on the delivery slip, as well as to the company Greystone SAS- (see details article 14).

• 13.2 

  When placing his order, the consumer chooses and pays a carrier to take charge. Greystone SAS does not provide a transport service. The shipping options that may be available are described in the item below. The consumer can access the general conditions of the carrier in the article below. It is up to the consumer to consult and accept the general conditions of the transport provider he chooses. The consumer chooses a shipping service during the payment process and will take care of it financially.

• 13.3

  Greystone SAS work with Mondial Relay, Colissimo Access, Chronopost Classic, Chronopost relay Europe, Chronopost Relais France, DHL Express 24 & Domestic Express, DPD, Colis relay, Chrono2shopAnd Delivengo, to minimize transport costs.
  These services offer you the possibility of recovering the products ordered from the relay point chosen by you, at your home, or at your post office close to the delivery address in the event of absence. If you are absent on the day of delivery, your factor will leave you a passing notice in your mailbox, which will allow you to remove your package from your post office during opening hours, within 15 days. A notification of the carrier will allow you to know the state of the progress of your online delivery on their dedicated site. For items delivered in relay points, the merchant holds your package at your disposal for a minimum of 6 calendar days. After this period, the package will be returned to the sender. The delivery costs being due to the carrier in question, will therefore not be reimbursed.

• 13.4   

  In the event of a package returned to our company for different reasons (for example: package not claimed, NPAI - does not live in the address indicated - incomplete address, parcel refused etc.) The goods will be sent again until Customer charge. The refund of the value of the goods will be made after the customer's written request.

• 13.5   

  In the event of a dispute of non -receipt of the package, only information from the carrier will act as proof of delivery and will be retained in the event of a dispute.

• 13.6   

  Mondial Relay, Colissimo Access, Chronopost Classic, Chronopost Relais Europe, Chronopost Relais France, DHL Express 24 & Domestic Express, DPD, Relais Colis, Chrono2Shop and Delivengo are very reliable services. However, as in any shipment may be a delay in delivery or that the product is getting lost. In the event of a delay in delivery compared to the date we have indicated to you in the shipping email, we ask you to report this delay by calling us by phone or by sending us an email: contact@plouf.fr. We will then contact the service to start a survey. An investigation can last up to 21 days from the start date of the investigation. If during this period, the product is found, it will be immediately resettled at your home (the majority of cases). If, on the other hand, the product was not found after the 21 -day investigation period, the shipping service considers the package to be lost. It is only at this time that we will reimburse your order within 14 days, Excluding shipping costs.
  Greystone SAS declines any responsibility for the extension of delivery times due to the carrier, in particular in the event of loss of products or strike.

• 13.7   

  In the event of items available to different dates given their availability, the delivery time is based on the longest time. Greystone SAS However, reserves the right to split deliveries. Participation in processing and shipping costs will only be billed for one shipment. Planful delivery costs are indicated on the summary of the order whose Customer reads before the validation of the order.13-G For deliveries outside the European Union, the Customer must take any additional costs into account (taxes , import rights or customs duties). These costs will be directly billed by the carrier.

Any anomaly regarding delivery (damage, missing product compared to the delivery slip, damaged packages, broken products, etc.) must be indicated on the delivery slip in the form of "handwritten reserves", accompanied by the signing of the customer The same day of delivery. The consumer must at the same time confirm this anomaly by sending to the carrier within three (3) working days following the delivery date a letter exhibiting the said complaints. The consumer must send a copy of this mail by email: contact@plouf.fr 

• 15.1 

  Because of Greystone SAS - The consumer will have to formulate with the companyGreystone SAS The same day of delivery or at the latest the first working day following delivery, any complaint of delivery and/or non -compliance error of products in kind or in qualityCompared to the indications appearing on the order form. Any complaint made beyond this period will be rejected. The said form fills outhere .

• 15.2 

  The formulation of this complaint with the company Greystone SAS may be done primarily by email: contat@plouf.frby filling theform :here .

• 15.3  

  Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release the company Greystone SAS any responsibility with regard to the consumer.

• 15.4  

  Upon receipt of the complaint, the company Greystone SAS will exchange the product (s) concerned (s) dependent, and will communicate it by e-mail to the consumer. The exchange of a product can only take place after the allocation to the consumer of an exchange number according to the approach presented above.

• 15.5  

  Return conditions - In the event of a delivery or exchange error, any product to be exchanged or reimbursed must be returned to the company Greystone SAS, Intact, as a whole, in perfect condition, new, not worn, unwashed and having its original label and packaging,In Colissimo followed, at the following address:
  
  Greystone SAS PLOUF
  11 rue d'Angleterre
  06000 Nice

• To be accepted, any return must be reported beforehand to the Customer Service of the Company Greystone SAS. The product included must correspond to the original declaration made by the consumer in the return voucher.

• 15.6  

  Because of Greystone SAS - an incomplete order (missing article) - The consumer must formulate with the company Greystone SAS The same day of delivery or in the Stard on the first working day according to delivery,by filling theform :here . Upon receipt of the complaint, the companyGreystone SAS will reimburse the missing item.

• 15.7   

  Because of the consumer - The consumer can make an exchange in the event of a size modification. You have 14 days After receiving your order to return it in its original state: the returned articles mustBe new, not worn, unwashed and have their labels. The return is the responsibility of the customer and the re -shipping is taken care of by Greystone SAS. The consumer must formulate with the company Greystone SAS His request in Filling in the formhere.
  *NB Only France is eligible for an exchange.

• Greystone SAS him Returns the right product for free