• You have 14 days after receiving your order to return it to us in its original condition.
• Returned items must be new, unworn, unwashed and have their tags.
• Return shipping costs are the responsibility of the customer, except in the event of a defect reported before use: in this case, return shipping is at our expense.
• Only sizes can be exchanged: we do not exchange an item for another reference or another color.
• We ship your replacement size as soon as the items are received: no item to be exchanged can be shipped to you before proper receipt and inspection of the items you wish to exchange.
• Any item received that is non-compliant will be refused.
• Only France is eligible for an exchange, customers abroad may only request a refund.
• In the event of a refund request: After receipt and inspection of the return, you will be refunded automatically within 4 business days.

How to submit a return request

1. I log in to my customer account by clicking on this link

2. I enter my email, the one I used to place the order

3. I receive a 6-digit code in my email inbox

4. I enter the code on the website plouf.fr to log in, I click on Submit

5. I click on the order for which I want to make a return request

6. Once the order is open, I click on Request a return

7. I select the relevant items by checking them

8. I choose a return reason from the drop-down list

9. In Notes, I specify: “exchange” if it is an exchange or “refund” " if it is a refund.I also specify any problems or defects causing my request, so that the Plouf team can provide me with suitable solutions.

10.I click on Request a return

The return request has been sent! We will reply to you as soon as possible! Once your request is accepted, we will send you all the necessary information for returning the package.