Returns Plouf

Return Conditions

  • You have 14 days after receiving your order to return it to us in its original condition.
  • The returned items must be new, unworn, unwashed and have their tags.
  • Returns are at the customer's expense, except in the case of a defect reported before use: in this case, the return is at our expense.
  • Only sizes can be exchanged: we do not exchange an item for another reference or another color.
  • We will ship the return size as soon as the items are received : no item to be exchanged can be shipped to you before the proper reception and inspection of your items to be exchanged.
  • Any item received non-compliant will be refused.
  • Only France is eligible for an exchange, customers abroad can only request a refund.
  • In case of a refund request: After receipt and inspection of the return, you will be automatically refunded within 4 working days.

       

      How to Submit a Return Request 

      1. I log into my customer account by clicking on this link

      2. I enter my email, the one I used to place the order

      3. I receive a 6-digit code in my email inbox

      4. I enter the code on the site plouf.fr to log in, I click on Submit

      5. I click on the order for which I want to request a return

      6. Once the order is open, I click on Request a return

      7. I select the items concerned by checking them

      8. I choose a return reason from the dropdown list

      9. In Remark, I specify: “exchange” if it is an exchange or “refund ” if it is a refund. I also specify any problems or defects that are the reason for my request, so that the team Plouf can provide me with suitable solutions.

      10. I click on Request a return

      The return request is sent! We will get back to you as soon as possible! Once your request is accepted, we will send you all the necessary information for returning the package. 

      Décoration de titre

      Discover your new (super) swimwear!

      Adopt the Floating swimsuit Child

      1. PUT ON THE swimwear SWIMSUIT

      - I put on the legs
      - I stretch both arms back at the same time and put them through the sleeves
      - I zip up and close the Velcro!

      And we do the reverse to take it off ;) undo the Velcro and the zipper, pull the swimwear back to remove both arms at the same time and slide down to remove the legs!

      2. MAKE SURE THE CHILD IS COMFORTABLE

      - Before use, the swimwear is tight against the body
      - After use, it will mold around the child's body and become more relaxed and comfortable.

      3. THE FIRST USE OF THE swimwear

      This is the most important step to reassure the child and introduce them to water. Details in this video.

      - Enter the water with the child in your arms,
      - Make sure they breathe calmly,
      - Show them how to kick their legs and arms.
      - Gently release them when they are ready.

      4. SAFETY TIPS

      - The child must always breathe calmly, the air in their lungs plays an essential role in buoyancy. The calmer and more controlled their breathing, the more naturally they will float.
      - Always supervise them. Buoyancy is not a substitute for safety measures during swimming.

      5. HOW TO MAINTAIN THE swimwear

      - After each use, rinse the swimwear with clear water to remove chlorine or salt.
      - If necessary, wash it with soapy water.
      - Let it air dry, away from direct heat sources to preserve the buoyancy fibers.

      ❌ DO NOT USE A WASHING MACHINE OR DRYER which will damage the fiber and render the swimwear unusable.

      6. NEED HELP?

      If you have any questions or doubts regarding the use of your Floating swimsuit, do not hesitate to contact us via our chat, at the bottom left of the site. We will be delighted to assist you!

      Enjoy the serenity of the Floating swimsuit Woman

      1. Fitting and adjustment

      • Put on the swimwear, first by putting on the legs then passing the arms and finally, closing it with the zip.

      • Make sure the swimwear is well-fitted but not constricting.

      2. Before entering the water

      • Check your comfort: you should feel comfortable and free in your movements.

      • Stay hydrated! It is important to drink water before going swimming.

      3. Natural buoyancy

      • Enter the water slowly to get used to the temperature.

      • Test your buoyancy. You immediately feel the effect of the swimwear, which keeps you stably afloat.

      4. Safety and comfort tips

      • Breathe calmly: the air in your lungs plays an essential role in buoyancy.
        The more you breathe slowly and control your breath, the more you will naturally float.
        This will allow you to stay relaxed in the water.

      • Always be accompanied. Buoyancy is not a substitute for water safety measures.

      5. Maintenance of the swimwear

      • After each use, rinse your swimwear with clear water to remove chlorine or salt.

      • Let it air dry, away from direct heat sources to preserve the buoyancy fibers.

      • If necessary, wash it with soapy water.

      • DO NOT USE A WASHING MACHINE OR DRYER which will damage the swimwear and make it unusable

      6. NEED HELP?

      If you have any questions or concerns about using your Floating swimsuit, feel free to contact us via our chat at the bottom left of the site. We will be happy to assist you!

      Perform with the Men's floating swim suit

      1. Equipment and adjustment

      Put on the suit starting with the legs, then pass your arms through and close the zipper.

      Ensure the suit is well-fitted. It should offer complete freedom of movement while being snug enough to maximize buoyancy efficiency without compromise.

      2. Before entering the water

      Ensure you are perfectly comfortable in your movements. This suit is designed to offer you maximum freedom in the water, without discomfort.

      Hydrate before diving. Good preparation is key to maintaining optimal performance in the water.

      3. Integrated buoyancy technology

      Test the buoyancy of the suit when you enter the water. You will immediately feel its effect: you will remain stable on the surface effortlessly.
      It optimizes your position and allows you to fully concentrate on your movements.

      4. Effortless performance

      Breathe calmly and efficiently: the air in your lungs plays a key role in maximizing buoyancy. The better you control your breathing, the more you optimize your potential.

      This suit helps you maintain your position and focus on what really matters: your performance in the water.

      5. Suit maintenance

      After each use, rinse the suit with clear water to remove chlorine or salt.

      Let it air dry, away from any direct heat source, to preserve the flotation technology.

      If necessary, hand wash it with soapy water.

      Avoid the washing machine and dryer, as this could alter its performance.

      6. Need help?

      If you have any questions or concerns about your swim suit, contact us via our chat at the bottom left of the site. We are here to provide the necessary assistance to maximize your aquatic performance.

      The comfort of a mat, the freedom of water

      1. Indestructible & no inflation needed

      Unfold it, enjoy.
      No pump, no valve, no leaks: the FibreAir® technology ensures natural and durable buoyancy, ready to use.

      2. Ultra-light, beach bag format

      Goes everywhere, folds into a briefcase.
      Compact and easy to carry, it accompanies you from the pool to the sea for spontaneous relaxation moments.

      3. Integrated buoyancy technology

      Test the buoyancy of the mat when you enter the water. You will immediately feel its effect: you float effortlessly on the surface. It adapts to all your favorite positions.
      Fully focus on your pleasure.

      4. Total comfort on the water

      Its FibreAir® structure molds to the body for a gentle floating experience: sunbathe, read, or dream, it supports you effortlessly.

      5. Maintenance

      After each use, rinse the mat with clear water to remove chlorine or salt.

      Let it air dry, with the white part facing down to let the remaining water drain. Keep away from any direct heat source to preserve the flotation technology.

      If necessary, wash it by hand with soapy water.

      Avoid the washing machine and dryer, as this could alter its performance.

      6. Need help?

      If you have any questions or concerns about your swim suit, contact us via our chat at the bottom left of the site. We are here to provide the necessary assistance to maximize your aquatic performance.