Mentions légales

Preamble

This site is operated by the company GREYSTONE SAS (Siret 32235568600047, RCS of Nice). Any order for a product listed on the online store of this website implies prior consultation and acceptance of these general terms and conditions of sale.

Consequently, the consumer acknowledges being fully informed that their agreement regarding the content of these general terms and conditions does not require the handwritten signature of this document, as long as the customer wishes to order online the products presented within the framework of the website's store.

The consumer has the ability to save or print these general terms and conditions, noting that both saving and printing this document are their sole responsibility.

The consumer declares having full legal capacity to commit under these general terms and conditions. THE PRODUCTS, SERVICES, AND INFORMATION OFFERED BY THIS SITE DO NOT IN ANY WAY SUBSTITUTE FOR THE CONSTANT VIGILANCE OF ADULTS.

  • 1 Entirety

    These general terms and conditions express the entirety of the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions provided in these general terms and conditions. No general or specific condition appearing in the documents sent or delivered by the consumer can be integrated into these terms, insofar as these documents would be incompatible with these general terms and conditions.

  • 2 Purpose

    The purpose of these general terms and conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by the company GREYSTONE SAS to the consumer.

  • 3 Contractual Documents

    This contract is formed by the following contractual documents, presented in descending order of hierarchy: these general terms and conditions; the order form. In case of contradiction between the provisions contained in documents of different ranks, the provisions of the higher-ranking document will prevail.

  • 4 Effective Date - Duration

    These general terms and conditions take effect on the date of signature of the order form. These general terms and conditions are concluded for the duration necessary to provide the subscribed goods and services, until the expiration of the guarantees owed by the company GREYSTONE SAS.

  • 5 Electronic Signature

    The consumer declares to accept the order as well as all of these General Terms and Conditions of Sale fully and without reservation when they check the box reserved for this purpose during the order process. This constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

  • 6 Order Confirmation

    The contractual information will be confirmed by email at the latest at the time of delivery or, failing that, by post to the address indicated by the consumer in the order form.

  • 7  Proof of the transaction

    The computerized records, kept in the computer systems of the company GREYSTONE SAS under reasonable security conditions, will be considered as proof of communications, orders, and payments made between the parties. The archiving of order forms and invoices is carried out on a reliable and durable medium that can be produced as evidence.

  • 8 Order processing
    • 8.1 

      Information to provide when ordering
      The consumer checks the completeness and accuracy of the information they provide when ordering, particularly the delivery address. GREYSTONE SAS cannot be held responsible for input errors and the consequences that result (delays or delivery errors, for example). The costs incurred for reshipping the order would be borne by the consumer.

    • 8.2 

      GREYSTONE SAS reserves up to 72 hours for the preparation and processing of orders. Once processed, the order cannot be modified or canceled. The consumer may then exercise their right of withdrawal (Article 17).

    • 8.3  

      A part of our site operates on a pre-order system. The pre-order concerns products that will be available soon, particularly new collections. By placing a pre-order, the customer acknowledges that their order can only be shipped from the availability date indicated on the product sheet. Delivery times may be longer.
      In the case of items deliverable at different dates (Products available in stock + pre-order products) depending on their availability, the delivery time is based on the longest delay. 

  • 9 Product information
    • 9.1 

      The company GREYSTONE SAS presents on its website the products for sale with the necessary characteristics that allow compliance with Article L 111-1 of the Consumer Code, which provides the possibility for the potential consumer to know before the final order the essential characteristics of the products they wish to purchase.

    • 9.2 

      The offers presented by the company GREYSTONE SAS are only valid while stocks last.

  • 10 Price 

    The prices are indicated in Euros and are only valid on the date the order form is sent by the consumer. They do not take into account preparation and delivery costs, which are charged additionally and indicated before the order is validated.
    The prices include the VAT applicable on the day of the order, and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store.
    The validity period of our offers and prices is 5 working days.
    The full payment of the price must be made when ordering. At no time can the amounts paid be considered as deposits or down payments.

  • 11 Payment method  

    To pay for their order, the consumer has, at their choice, the payment methods offered on the site at the time of the order, namely: credit card, bank transfer, Paypal, Apple Pay.  These approved partners guarantee the secure use of the customer's credit card on the Internet. Some payment methods may only be offered from a certain order amount. Some payment methods may be offered depending on the billing country. The consumer guarantees the company GREYSTONE SAS that they have the necessary authorizations to use the payment method chosen by them, when validating the order form. The company GREYSTONE SAS reserves the right to suspend any order management and delivery in case of refusal of payment authorization (by credit card, bank transfer, Apple Pay, Google Pay or Paypal) by officially accredited organizations or in case of non-payment.
    The company GREYSTONE SAS specifically reserves the right to refuse to make a delivery or honor an order from a consumer who has not paid a previous order in full or in part or with whom a payment dispute is being administered.

  • 12 Product Availability

    The order will be executed at the latest within 30 days from the day following the day the consumer placed their order.
    In case of unavailability of the ordered product, notably due to our suppliers, the consumer will be informed as soon as possible and will have the possibility to cancel their order.
    The consumer will then have the choice to request either a refund of the amounts paid within 30 days at the latest of their payment, or an exchange of the product.

  • 13 Delivery Terms
    • 13.1 

      The products are delivered to the address indicated by the consumer on the order form.
      The consumer is required to check the condition of the goods' packaging upon delivery and to report any damages to the carrier on the delivery slip, as well as to the company GREYSTONE SAS - (see details in article 14).

    • 13.2 

      When placing their order, the consumer chooses and pays a carrier to handle the delivery. GREYSTONE SAS does not provide a transport service. The shipping options that may be available are described in the article below. The consumer can access the general terms of the carrier in the article below. It is up to the consumer to consult and accept the general terms of the transport provider they choose. The consumer chooses a shipping service during the payment process and will take financial responsibility for it.  

    • 13.3

      GREYSTONE SAS works with Mondial Relay, Colissimo Access, Chronopost Classic , Chronopost Relais Europe, Chronopost Relais France, DHL Express 24 & Domestic Express, DPD, Relais colis, Chrono2shop and Delivengo, to minimize shipping costs as much as possible. 
      These services offer you the possibility to collect the ordered products at the chosen relay point, at your home, or at your nearest post office in case of absence. If you are absent on the day of delivery, your mail carrier will leave a review notice in your mailbox, allowing you to collect your package at your Post Office during opening hours, within a period of 15 days. A notification from the carrier will allow you to know the status of your delivery progress online on their dedicated site. For items delivered to relay points, the merchant holds your package at your disposal for a minimum of 6 calendar days. After this period, the package will be returned to the sender. The delivery fees being due to the carrier in question, will therefore not be refunded to you.

    • 13.4   

      In case of a package returned to our company for various reasons (for example: unclaimed package, NPAI - does not live at the indicated address - incomplete address, refused package, etc.) the merchandise will only be reshipped at the customer's expense. The refund of the merchandise value will be made after the customer's written request.

    • 13.5   

      In case of a dispute regarding non-receipt of the package, only the carrier's information will serve as proof of delivery and will be considered in case of a dispute.

    • 13.6   

      Mondial Relay, Colissimo Access, Chronopost Classic, Chronopost Relais Europe, Chronopost Relais France, DHL Express 24 & Domestic Express, DPD, Relais colis, Chrono2shop and Delivengo are very reliable services. However, it may happen, as in any shipment, that there may be a delivery delay or that the product gets lost. In case of delivery delay compared to the date we indicated in the shipping email, we ask you to report this delay by calling us by phone or sending us an email: contact@plouf.fr. We will then contact the service to start an investigation. An investigation can last up to 21 days from the start date of the investigation. If during this period, the product is found, it will be immediately redirected to your home (in most cases). If, however, the product is not found after the 21-day investigation period, the shipping service considers the package lost. It is only at this point that we will proceed with the refund of your order within 14 days, excluding shipping costs.
      GREYSTONE SAS disclaims all responsibility for the extension of delivery times due to the carrier, especially in case of product loss or strike.

    • 13.7   

      In case of items deliverable on different dates due to their availability, the delivery time is based on the longest time. GREYSTONE SAS reserves the right to split deliveries. The handling and shipping fees will only be charged for one shipment. Flat-rate delivery charges are indicated on the order summary which the customer reviews before confirming the order.13-g For deliveries outside the European Union, the customer must consider potential additional fees (taxes, import duties, or customs duties). These fees will, if applicable, be directly billed by the carrier.

  • 14 Delivery problems due to the carrier

    Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be imperatively indicated on the delivery note in the form of "written reservations", accompanied by the customer's signature on the same day of delivery. The consumer must also confirm this anomaly by sending the carrier a letter outlining the said claims within three (3) business days following the delivery date. The consumer must send a copy of this letter by email: contact@plouf.fr 

  • 15 Delivery errors
    • 15.1 

      Due to GREYSTONE SAS - The consumer must make a claim to the company GREYSTONE SAS on the same day of delivery or at the latest the first business day following delivery, any claim of delivery error and/or non-conformity of the products in nature or quality compared to the indications on the order form. Any claim made beyond this period will be rejected. The said form is filled out  here .

    • 15.2 

      The formulation of this complaint to the company GREYSTONE SAS can be made primarily by email: contat@plouf.fr by completing the form: here .

    • 15.3  

      Any complaint not made according to the rules defined above and within the allotted time will not be taken into account and will release the company GREYSTONE SAS from any responsibility towards the consumer.

    • 15.4  

      Upon receipt of the complaint, the company GREYSTONE SAS will proceed with the exchange of the concerned product(s) at its expense, and will communicate it by email to the consumer. The exchange of a product can only take place after the consumer has been assigned an exchange number according to the procedure presented above.

    • 15.5  

      Return conditions - In case of delivery error or exchange, any product to be exchanged or refunded must be returned to the company GREYSTONE SAS, intact, in its entirety, in perfect condition, new, unworn, unwashed and with its original tag and packaging,  in Colissimo tracked, to the following address:

      GREYSTONE SAS PLOUF
      11 rue d'Angleterre
      06000 Nice

    • To be accepted, any return must be reported in advance to the Customer Service of the company GREYSTONE SAS. The returned product must correspond to the original declaration made by the consumer in the return form.

    • 15.6  

      Due to GREYSTONE SAS - An incomplete order (missing item) - The consumer must notify the company GREYSTONE SAS on the day of delivery or at the latest the first business day following the delivery, by filling out the form: here . Upon receipt of the claim, the company GREYSTONE SAS will proceed with the refund of the missing item.

    • 15.7   

      Due to the consumer - The consumer can make an exchange in case of a size modification. You have 14 days after receiving your order to return it in its original condition: the returned items must be new, unworn, unwashed, and have their tags. The return is at the customer's expense and the reshipment is covered by the company GREYSTONE SAS. The consumer must submit their request to the company GREYSTONE SAS by filling out the form here.
      *NB only France is eligible for an exchange.

    • GREYSTONE SAS sends back the correct product free of charge

  • 16  Product Warranty, Liability
    • 16.1 

      In accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions herein cannot deprive the consumer of the legal warranty which obliges the professional seller to guarantee them against all consequences of hidden defects in the item sold.

    • 16.2 

      The consumer is expressly informed that the company GREYSTONE SAS is not the producer of all the products presented within the framework of the website, within the meaning of Law No. 98-389 of May 19, 1998, concerning liability for defective products.
      Consequently, in case of damage caused to a person or property by a product defect, only the responsibility of the producer of that product can be sought by the consumer, based on the information on the packaging of said product. FURTHERMORE, WE REMIND YOU THAT THE PRODUCTS, SERVICES, AND INFORMATION OFFERED BY GREYSTONE SAS DO NOT SUBSTITUTE IN ANY WAY FOR THE CONSTANT VIGILANCE OF ADULTS.

    • 16.3  

      The liability of GREYSTONE SAS cannot be engaged in the event of non-compliance with the legislation of the country where the products are delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services you plan to order.

    • 16.4  

      The photographs and texts reproduced and illustrating the products presented are not contractual. Consequently, the liability of GREYSTONE SAS cannot be engaged in case of error in one of these photographs or texts.

    • 16.5  

      Hypertext links may refer to other sites than this site. GREYSTONE SAS disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force.

    • 16.6  

      Products purchased from GREYSTONE SAS are covered by the manufacturer's warranty.
      Manufacturer warranties are generally one year, parts and labor. However, some brands only cover replacement parts. In case of a breakdown during the initial warranty period, repairs will be carried out free of charge by the manufacturers. To benefit from the warranty, you must keep the purchase invoice.
      If you wish to exercise the warranty, simply contact customer service primarily by email: contact@plouf.fr

    • 16.7

      Reminder on the return process: for any exercise of the warranty, the return is carried out according to the terms of Article 17. Except for non-compliant products or return coverage by the manufacturer, the costs and risks associated with returning the defective product are your responsibility. We again draw your attention to the necessity of attaching the warranty coupon to your return package, a warranty coupon that some manufacturers require for a repair under warranty.  

    • 16.8

      Limitation of Warranties
      Proof of a breakdown caused by negligence, deterioration, or inappropriate use voids the manufacturer's warranty. In this case, the product may be returned to you as is, or repaired upon acceptance and prepayment of an estimate provided by the manufacturer or its after-sales service.
      The manufacturer's warranty does not deprive the buyer and/or consumer of the provisions of legal warranties (notably the warranty against hidden defects or the legal warranty of conformity).

  • 17 Right of Withdrawal

    The consumer has a period of 14 calendar days to return, at their expense, products that do not suit them. This period starts from the day of delivery of the consumer's order. Any return must be reported in advance to the Customer Service of the company GREYSTONE SAS preferably by email: contact@plouf.fr following the procedure here. The product must be returned to GREYSTONE SAS, intact, in its entirety and in its original packaging, and in perfect resale condition, via tracked Colissimo to the following address:

    GREYSTONE SAS PLOUF
    11 rue d'Angleterre
    06000 Nice

    Only products returned in their entirety, in their complete and intact original packaging, and in perfect resale condition will be accepted. Including all labels: sewn inside as well as all packaging labels. Any product that has been damaged, or whose original packaging has been deteriorated, will not be refunded or exchanged.
    This right of withdrawal is exercised without penalty, except for return costs. In the event of exercising the right of withdrawal, the consumer has the choice to request either a refund of the amounts paid (excluding transport costs) or an exchange of the product. In the case of an exchange, the re-shipment will be at the consumer's expense.
    In the event of exercising the right of withdrawal, GREYSTONE SAS will make every effort to refund the consumer within 20 days.
    The consumer will then be refunded by check or bank transfer.

  • 18 Force Majeure

    Neither party will have failed in its contractual obligations, to the extent that their execution is delayed, hindered, or prevented by a fortuitous event or force majeure. Any irresistible, external, unforeseen, unavoidable fact or circumstance independent of the parties' will and which cannot be prevented by them, despite all reasonably possible efforts, will be considered as a fortuitous event or force majeure.
    The party affected by such circumstances will notify the other within ten working days following the date on which they became aware of it.
    The two parties will then come together, within a period of one month, unless impossible due to a force majeure event, to examine the impact of the event and agree on the conditions under which the execution of the contract will continue. If the force majeure event lasts longer than three months, the present general conditions may be terminated by the aggrieved party.
    Expressly, the following are considered as force majeure or fortuitous events, in addition to those usually recognized by the jurisprudence of the French courts and tribunals:
    the blockage of means of transport or supplies, earthquakes, fires, storms, floods, lightning;
    the stoppage of telecommunication networks or difficulties specific to external telecommunication networks to clients.

  • 19 Partial Invalidity

    If one or more provisions of these general conditions are held to be invalid or declared as such pursuant to a law, regulation, or following a final decision of a competent court, the other provisions will retain their full force and scope.

  • 20 No Waiver

    The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations referred to in these general conditions shall not be interpreted for the future as a waiver of the obligation in question.

  • 21 Title

    In case of difficulty in interpreting any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.

  • 22 Applicable Law and Mediation

    In case of a dispute related to an Order, the Client must first contact GREYSTONE SAS, in order to find an amicable solution, by email at the address contact@plouf.fr. The mediator can only be involved after the Client has made prior written efforts with GREYSTONE SAS. Furthermore, in accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court resolution of online disputes between consumers and professionals in the European Union. This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/.

    These general conditions are subject to French law. This applies to both substantive and procedural rules. In the event of a dispute, only the French courts will be competent. In case of dispute or claim, the consumer will first contact the company GREYSTONE SAS to obtain an amicable solution.

  • 23 Protection of personal data
    • 23.1 

      The information requested from the consumer is necessary for the processing of their order and may be communicated to the contractual partners of the company GREYSTONE SAS involved in the execution of this order. They may also be transmitted to external service providers for the management of advertising campaigns, for digital marketing purposes (e-merchandising on the site, sending newsletters and SMS campaigns, targeted advertising, contests). The consumer can write to the company GREYSTONE SAS whose contact details are specified in the "Contact" section of the site, to oppose such communication, or to exercise their rights of access, rectification regarding the information concerning them and appearing in the files of the company GREYSTONE SAS, under the conditions provided for by the law of January 6, 1978 (right of rectification & right of opposition). As well as the request for deletion of personal data (right to be forgotten). For the management of newsletter subscription, there will be an unsubscribe link in the footer of each Newsletter sent by the brand Plouf. The consumer will be able to unsubscribe very simply by clicking on this link. The duration of personal data retention will depend on the customer's activity history. If the customer has not made a purchase for at least 6 years, their data will be deleted. Personal data is processed in accordance with the legal provisions in force. Plouf undertakes to take all security measures that GREYSTONE SAS Plouf has to protect the personal data of its customers.

    • 23.2 

      NEWSLETTER SUBSCRIPTION - The subscriber will receive the newsletters Plouf. They will be informed of promotions, actions, and news – through email campaigns or SMS campaigns. This is provided that the consumer has agreed that the seller sends them emails for commercial purposes, by not unchecking the "newsletter subscription" box. The subscriber can unsubscribe from the newsletter subscription at any time.

  • 24 Intellectual Property

    The entirety of the content (texts, comments, works, illustrations, images, ...) displayed on this site is reserved under copyright law as well as intellectual property law worldwide. As such and in accordance with the provisions of the Intellectual Property Code, only private use is authorized, subject to different or more restrictive provisions of the intellectual property code. Any other use constitutes infringement and is sanctioned under Intellectual Property unless prior authorization from GREYSTONE SAS. Any total or partial reproduction of the GREYSTONE SAS catalog is strictly prohibited.

  • 25 Comment, critique, communication

    The review, opinions, comments, and more generally all content of any format written or submitted by consumers on this site are regularly reviewed by our teams.
    If content violates the law and/or ethics (examples: abusive advertising, defamatory remarks, insults, out-of-context comments...), GREYSTONE SAS reserves the right to refuse or modify the concerned content.

  • 26 Retention of ownership

    The company GREYSTONE SAS retains ownership of the Products sold by GREYSTONE SAS until full payment of the price and/or any accessories. Non-payment of any installment may result in the claim of the Products by GREYSTONE SAS.
    The company GREYSTONE SAS will retain as damages all sums paid by the customer. If the Product has been damaged or destroyed while in the customer's care, the latter will bear all consequences, with the transfer of risks to the customer occurring upon delivery of the Product.

  • 27 Company identity

    The site Plouf.fr is operated by the company GREYSTONE SAS, whose headquarters are located at the following address:

    GREYSTONE SAS
    1st Avenue 15th Street
    Z.I. Carros
    Ilot U 3rd Locker
    06510 Carros
    VAT No. FR59 322 355 686 - REP No.: FR246265_01TTOH

    If you wish to contact GREYSTONE SAS, Consumer Service, the contact email is: contact@plouf.fr. or by phone at 04.93.08.88.89 or via chat or through its social networks Facebook, LinkedIn, and Instagram: @PloufSafetyConcept.

  • 28 Small gift during promotional periods

    The subscriber will receive during defined and announced promotional periods by Plouf on its site www.plouf.fr a small gift intended for children. This benefit is valid while stocks last.

  • 29 Sponsorship

    The sponsor is a client Plouf who has already been able to test our products by placing an order on the site plouf.fr. He fills out the requested information in the form available here: https://plouf.fr/pages/parrainage. After registering for our sponsorship program, he receives the link to communicate to his referral. When his referral places a minimum order of €55, they apply the promo code provided by their sponsor, which will give them a 15% discount on their order. Once their order is placed, shipped, and received, and after 20 days, the sponsor receives their own coupon which will give them a 15% discount on their order.