Preamble

This site is operated by the company GREYSTONE SAS (Siret 32235568600047, RCS of Nice). Any order placed for a product listed on the online store of this website implies the prior consultation and acceptance of these general terms and conditions of sale.

Consequently, the consumer acknowledges being fully informed that his agreement regarding the content of these general terms and conditions does not require a handwritten signature of this document, as long as the client wishes to order online the products presented within the framework of the website's store.

The consumer has the option to save or print these general terms and conditions, noting that both saving and printing this document fall under his sole responsibility.

The consumer declares having full legal capacity to commit to these general terms and conditions. THE PRODUCTS, SERVICES, AND INFORMATION OFFERED BY THIS SITE DO NOT SUBSTITUTE IN ANY WAY FOR THE CONSTANT VIGILANCE OF ADULTS.

• 1 Entirety

  These general terms and conditions express the entirety of the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions set out in these general terms and conditions. No general or specific condition appearing in the documents sent or handed by the consumer can be integrated into these, as long as these documents would be incompatible with these general terms and conditions.

• 2 Purpose

  The purpose of these general terms and conditions is to define the rights and obligations of the parties within the framework of the online sale of goods and services offered by the company GREYSTONE SAS to the consumer.

• 3 Contractual documents

  This contract is formed by the following contractual documents, presented in descending hierarchical order: these general terms and conditions; the order form. In case of contradiction between the provisions contained in documents of different ranks, the provisions of the higher-ranking document will prevail.

• 4 Entry into force - duration

  These general terms and conditions take effect from the date of signature of the order form. These general terms and conditions are concluded for the time necessary to provide the subscribed goods and services, until the extinction of the warranties owed by the company GREYSTONE SAS.

• 5 Electronic signature

  The consumer declares accepting the order as well as all the present General Terms and Conditions of Sale fully and without reservation when he checks the box reserved for this purpose, during the ordering process. This constitutes an electronic signature which, between the parties, has the same value as a handwritten signature.

• 6 Order confirmation

  The contractual information will be confirmed by email at the latest at the time of delivery or, failing that, by post to the address indicated by the consumer in the order form.

• 7 Proof of the transaction

  The computerized records, kept in the computer systems of the company GREYSTONE SAS under reasonable security conditions, will be considered as proof of communications, orders, and payments made between the parties. The archiving of order forms and invoices is carried out on a reliable and durable medium that can be produced as evidence.

• 8 Order processing
  • 8.1 

    Information to be provided when ordering
    The consumer verifies the completeness and conformity of the information he provides when ordering, especially the delivery address. GREYSTONE SAS cannot be held responsible for input errors and the consequences that result from them (delays or delivery errors, for example). The costs incurred for reshipping the order would be borne by the consumer.

  • 8.2 

    GREYSTONE SAS reserves up to 72 hours for the preparation and processing of orders. Once processed, the order cannot be modified or canceled. The consumer can then apply his right of withdrawal (Article 17).

  • 8.3  

    Part of our site operates on a pre-order system. The pre-order concerns products that will be available soon, especially new collections. By placing a pre-order, the customer acknowledges that his order can be shipped only from the availability date indicated on the product sheet. Delivery times may be longer.
    In case of items deliverable on different dates (Products available in stock + pre-order products) depending on their availability, the delivery time is based on the longest delay. 

• 9 Product information
  • 9.1 

    The company GREYSTONE SAS presents on its website the products for sale with the necessary characteristics that allow compliance with Article L 111-1 of the Consumer Code, which provides the possibility for the potential consumer to know before the final order the essential characteristics of the products he wishes to purchase.

  • 9.2 

    The offers presented by the company GREYSTONE SAS are only valid within the limits of available stocks.

• 10 Price 

  The prices are indicated in Euros and are only valid on the date the order form is sent by the consumer. They do not include preparation and delivery costs, charged in addition, and indicated before the order validation.
  The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will automatically be reflected in the price of the products in the online store.
  The validity period of our offers and prices is 5 working days.
  The full price must be paid at the time of the order. At no time can the amounts paid be considered as deposits or down payments.

• 11 Payment method  

  To pay for his order, the consumer has, at his choice, the payment methods offered on the site at the time of the order, namely: credit card, bank transfer, Paypal, Apple Pay.  These approved partners guarantee the secure use of the customer's bank card on the Internet. Some payment methods may only be offered from a certain order amount. Some payment methods may be offered depending on the billing country. The consumer guarantees the company GREYSTONE SAS that he has the necessary authorizations to use the payment method chosen by him, when validating the order form. The company GREYSTONE SAS reserves the right to suspend any order management and delivery in case of refusal of payment authorization (by credit card, bank transfer, Apple Pay, Google Pay or Paypal) by officially accredited organizations or in case of non-payment.
  The company GREYSTONE SAS also reserves the right to refuse to deliver or honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is being administered.

• 12 Product availability

  The order will be executed at the latest within 30 days from the day following the day the consumer placed his order.
  In case of unavailability of the ordered product, especially due to our suppliers, the consumer will be informed as soon as possible and will have the possibility to cancel his order.
  The consumer will then have the choice to request either the reimbursement of the amounts paid within 30 days at the latest from their payment, or the exchange of the product.

• 13 Delivery terms
  • 13.1 

    The products are delivered to the address indicated by the consumer on the order form.
    The consumer is required to check the condition of the packaging of the goods upon delivery and to report any damage due to the carrier on the delivery note, as well as to the company GREYSTONE SAS - (see details in article 14).

  • 13.2 

    When placing his order, the consumer chooses and pays a carrier to handle the delivery. GREYSTONE SAS does not provide a transport service. The shipping options that may be available are described in the article below. The consumer can access the general conditions of the carrier in the article below. It is the consumer's responsibility to consult and accept the general conditions of the transport provider he chooses. The consumer chooses a shipping service during the payment process and will bear the financial responsibility.  

  • 13.3

    GREYSTONE SAS works with Mondial Relay, Colissimo Access, Chronopost Classic , Chronopost Relais Europe, Chronopost Relais France, DHL Express 24 & Domestic Express, DPD, Relais colis, Chrono2shop and Delivengo, to minimize shipping costs. 
    These services offer you the possibility to collect the ordered products at the relay point chosen by you, at your home, or at your post office near the delivery address in case of absence. If you are absent on the day of delivery, your postman will leave a review notice in your mailbox, allowing you to collect your package at your post office during opening hours, within 15 days. A notification from the carrier will inform you of the progress of your delivery online on their dedicated site. For items delivered to relay points, the merchant holds your package at your disposal for a minimum of 6 calendar days. After this period, the package will be returned to the sender. The delivery fee being due to the carrier in question, will not be refunded to you.

  • 13.4   

    In case of a package returned to our company for various reasons (for example: unclaimed package, NPAI - does not live at the indicated address - incomplete address, refused package, etc.) the goods will only be reshipped at the customer's expense. The refund of the value of the goods will be made after the customer's written request.

  • 13.5   

    In case of dispute of non-receipt of the package, only the carrier's information will serve as proof of delivery and will be considered in case of dispute.

  • 13.6   

    Mondial Relay, Colissimo Access, Chronopost Classic, Chronopost Relais Europe, Chronopost Relais France, DHL Express 24 & Domestic Express, DPD, Relais colis, Chrono2shop and Delivengo are very reliable services. However, as with any shipment, there may be a delivery delay or the product may get lost. In case of a delivery delay compared to the date we indicated in the shipment email, we ask you to report this delay by calling us by phone or sending us an email: contact@plouf.fr. We will then contact the service to initiate an investigation. An investigation can last up to 21 days from the start date of the investigation. If during this period the product is found, it will be immediately redirected to your home (in most cases). However, if the product is not found at the end of the 21-day investigation period, the shipping service considers the package lost. It is only at this point that we will proceed with the refund of your order within 14 days, including the initial shipping costs, up to the standard shipping rate offered at the time of the order.
    GREYSTONE SAS declines all responsibility for the extension of delivery times due to the carrier, particularly in the event of product loss or strike.

  • 13.7   

    In the case of items deliverable on different dates depending on their availability, the delivery time is based on the longest time. GREYSTONE SAS reserves the right to split deliveries. The processing and shipping fees will only be charged for one shipment. Flat-rate delivery fees are indicated on the order summary that the customer reviews before order confirmation.13-g For deliveries outside the European Union, the customer must consider potential additional costs (taxes, import duties, or customs duties). These costs will, if applicable, be directly billed by the carrier.

• 14 Delivery issues due to the carrier

  Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products...) must be imperatively indicated on the delivery note in the form of "written reservations," accompanied by the customer's signature on the day of delivery. The consumer must also confirm this anomaly by sending a letter to the carrier within three (3) business days following the delivery date, outlining the said claims. The consumer must send a copy of this letter by email: contact@plouf.fr 

• 15 Delivery errors
  • 15.1 

    Due to GREYSTONE SAS - The consumer must report to the company GREYSTONE SAS on the day of delivery or at the latest the first business day following the delivery, any claim of delivery error and/or non-conformity of the products in nature or quality compared to the indications on the order form . Any claim made beyond this period will be rejected. The said form is filled here .

  • 15.2 

    The submission of this claim to the company GREYSTONE SAS can be done primarily by email: contat@plouf.fr by filling out the form: here .

  • 15.3  

    Any claim not made in accordance with the rules defined above and within the allotted time cannot be taken into account and will release the company GREYSTONE SAS from any responsibility towards the consumer.

  • 15.4  

    Upon receipt of the claim, the company GREYSTONE SAS will proceed with the exchange of the product(s) concerned at its expense, and will communicate it by email to the consumer. The exchange of a product can only take place after the consumer has been assigned an exchange number according to the procedure presented above.

  • 15.5  

    Return conditions - In case of delivery error or exchange, any product to be exchanged or refunded must be returned to the company GREYSTONE SAS, intact, in its entirety, in perfect condition, new, unworn, unwashed and with its original tag and packaging,  by Colissimo tracked, to the following address:
    
    GREYSTONE SAS PLOUF
    11 rue d'Angleterre
    06000 Nice

  • To be accepted, any return must be reported in advance to the Customer Service of the company GREYSTONE SAS. The returned product must match the original declaration made by the consumer in the return form.

  • 15.6

    Due to GREYSTONE SAS - An incomplete order (missing item) - The consumer must report to the company GREYSTONE SAS on the day of delivery or at the latest on the first business day following delivery, by filling out theform:here . Upon receipt of the claim, the company GREYSTONE SAS will proceed with the refund of the missing item.

  • 15.7

    Due to the consumer - The consumer can make an exchange in case of size modification. You have 14 days after receiving your order to return it in its original condition: the returned items must be new, unworn, unwashed and have their tags. The return is at the customer's expense and the reshipment is covered by the company GREYSTONE SAS. The consumer must submit to the company GREYSTONE SAS their request by filling out the form here.
    *NB only France is eligible for an exchange.

  • GREYSTONE SAS will send the correct product back free of charge

• 16 Product Warranty, Liability
  • 16.1

    In accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions herein cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee them against all consequences of hidden defects in the item sold.

  • 16.2 

    The consumer is expressly informed that the company GREYSTONE SAS is not the producer of all the products presented on the website, within the meaning of law no. 98-389 of May 19, 1998, concerning liability for defective products.
    Consequently, in the event of damage caused to a person or property by a product defect, only the liability of the producer of that product may be sought by the consumer, based on the information on the packaging of said product. FURTHERMORE, WE REMIND YOU THAT THE PRODUCTS, SERVICES, AND INFORMATION OFFERED BY GREYSTONE SAS IN NO WAY SUBSTITUTE FOR THE CONSTANT VIGILANCE OF ADULTS.

  • 16.3  

    The liability of GREYSTONE SAS cannot be engaged in the event of non-compliance with the legislation of the country where the products are delivered. It is your responsibility to check with local authorities the possibilities for importing or using the products or services you plan to order.

  • 16.4  

    The photographs and texts reproduced and illustrating the products presented are not contractual. Consequently, the liability of GREYSTONE SAS cannot be engaged in the event of an error in one of these photographs or texts.

  • 16.5  

    Hypertext links may refer to sites other than this site. GREYSTONE SAS disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force.

  • 16.6  

    Products purchased from GREYSTONE SAS are covered by the manufacturer's warranty.
    Manufacturer warranties are generally one year, parts and labor. However, some brands only cover spare parts. In the event of a breakdown during the initial warranty period, repairs will be provided free of charge by the manufacturers. To benefit from the warranty, you must keep the purchase invoice.
    If you wish to exercise the warranty, simply contact customer service preferably by email: contact@plouf.fr

  • 16.7

    Reminder on the return process: for any exercise of the warranty, the return is carried out according to the terms of article 17. Unless the product is non-compliant or the return is covered by the manufacturer, the costs and risks associated with returning the defective product are your responsibility. We again draw your attention to the necessity of attaching the warranty coupon to its return package, a warranty coupon that some manufacturers require for a warranty repair.  

  • 16.8

    Limitation of warranties
    Proof of a breakdown caused by negligence, deterioration, or inappropriate use voids the manufacturer's warranty. In this case, the product may be returned to you as is, or repaired upon acceptance and prepayment of a quote established by the manufacturer or its after-sales service.
    The manufacturer's warranty does not deprive the buyer and/or the consumer of the provisions of legal warranties (notably the warranty against hidden defects or the legal warranty of conformity).

• 17 Right of withdrawal

  The consumer has a period of 14 calendar days to return, at their expense, products that do not suit them. This period starts from the day of delivery of the consumer's order. Any return must be reported in advance to the Customer Service of the company GREYSTONE SAS, via a return request made from the client's account space. The product must be returned to GREYSTONE SAS, intact, in its entirety and in its original packaging, and in perfect condition for resale, via Colissimo tracking to the following address:
  
  GREYSTONE SAS PLOUF
  11 rue d'Angleterre
  06000 Nice
  
  Only products returned in their entirety, in their complete and intact original packaging, and in perfect condition for resale will be accepted. Including all labels: sewn inside as well as all packaging labels. Any product that has been damaged, or whose original packaging has been deteriorated, will not be refunded or exchanged. 

  
  
  This right of withdrawal is exercised without penalty, except for return costs. 

  In case of withdrawal, Plouf reimburses all amounts paid, including initial delivery costs, up to the limit of the standard delivery rate offered at the time of order.
  The additional costs related to a more expensive delivery method expressly chosen by the client will not be reimbursed.

  In case of an exchange request, the reshipping costs of the new product are covered by GREYSTONE SAS.

  In case of exercising the right of withdrawal, GREYSTONE SAS will make every effort to reimburse the consumer within a period of 20 days.
  The consumer will then be reimbursed by check or bank transfer.

  • 17.1 Products deteriorated due to misuse
    No exchange or refund can be granted for any product that has been deteriorated, damaged, or rendered unusable due to misuse, use not in accordance with its intended purpose, or non-compliance with the conditions of use, maintenance, or washing indicated by GREYSTONE SAS.
    In these cases, the responsibility of GREYSTONE SAS cannot be engaged and the product cannot be taken back.

• 18  Force majeure

  Neither party shall be considered to have failed in its contractual obligations to the extent that their execution is delayed, hindered, or prevented by an act of God or force majeure. An act of God or force majeure shall be considered any irresistible facts or circumstances, external to the parties, unpredictable, inevitable, independent of the parties' will, and which cannot be prevented by them despite all reasonably possible efforts.
  The party affected by such circumstances shall notify the other within ten working days of the date on which it becomes aware of them.
  The two parties will then come together, within a period of one month, unless impossible due to the force majeure event, to examine the impact of the event and agree on the conditions under which the contract execution will continue. If the force majeure event lasts longer than three months, the present general conditions may be terminated by the aggrieved party.
  Explicitly, considered as cases of force majeure or acts of God, in addition to those usually retained by the jurisprudence of the French courts and tribunals, are:
  the blocking of means of transport or supply, earthquakes, fires, storms, floods, lightning;
  the stoppage of telecommunication networks or difficulties specific to telecommunication networks external to the clients.

• 19 Partial non-validation

  If one or more stipulations of these general conditions are held to be invalid or declared as such in application of a law, regulation, or following a final decision of a competent court, the other stipulations will retain all their force and scope.

• 20 Non-waiver

  The fact that one party does not take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation in question.

• 21 Title

  In case of difficulty in interpreting any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.

• 22 Applicable law and mediation
  

  In the event of a dispute relating to an Order, the Client must first contact GREYSTONE SAS, to find an amicable solution, by email at the address contact@plouf.fr. The referral to the mediator can only take place after the Client has made prior written efforts with GREYSTONE SAS. Furthermore, in accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent extrajudicial resolution of online disputes between consumers and professionals of the European Union. This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/.

  These general conditions are subject to French law. This applies to both substantive and procedural rules. In case of dispute, only French courts will be competent. In case of dispute or complaint, the consumer will first contact the company GREYSTONE SAS to seek an amicable solution.
  
  

• 23 Protection of personal data
  • 23.1 

    The information requested from the consumer is necessary for processing their order and may be communicated to the contractual partners of the company GREYSTONE SAS involved in the execution of this order. They may also be transmitted to external service providers for the management of advertising campaigns, for digital marketing purposes (e-merchandising on the site, sending newsletters and SMS campaigns, targeted advertising, contests). The consumer can write to the company GREYSTONE SAS, whose contact details are specified in the "Contact" section of the site, to oppose such communication, or to exercise their rights of access, rectification regarding the information concerning them and appearing in the files of the company GREYSTONE SAS, under the conditions provided by the law of January 6, 1978 (right of rectification & right of opposition). As well as the request for deletion of personal data (right to be forgotten). For the management of newsletter subscription, there will be an unsubscribe link in the footer of each Newsletter sent by the brand Plouf. The consumer can easily unsubscribe by clicking on this link. The retention period of personal data will depend on the client's activity history. If the client has not made a purchase for at least 6 years, their data will be deleted. Personal data is processed in accordance with the legal provisions in force. Plouf undertakes to take all security measures that GREYSTONE SAS Plouf has to protect the personal data of its clients.

  • 23.2 

    NEWSLETTER SUBSCRIPTION - The subscriber will receive the newsletters Plouf. They will be informed of promotions, actions, and new products – through email campaigns or SMS campaigns. This is on the condition that the consumer has agreed for the seller to send them emails for commercial purposes, by not unchecking the "subscribe to newsletter" box. The subscriber can unsubscribe from the newsletter subscription at any time.

• 24 Intellectual Property

  The entirety of the content (texts, comments, works, illustrations, images, ...) displayed on this site is reserved under copyright as well as intellectual property rights worldwide. As such, and in accordance with the provisions of the Intellectual Property Code, only use for private purposes is authorized, subject to different or even more restrictive provisions of the intellectual property code. Any other use constitutes infringement and is sanctioned under Intellectual Property unless prior authorization from GREYSTONE SAS. Any total or partial reproduction of the GREYSTONE SAS catalog is strictly prohibited.

• 25 Comment, critique, communication

  The review, opinions, comments, and more generally all content of any format written or submitted by consumers on this site are regularly reviewed by our teams.
  If any content violates the law and/or ethics (examples: abusive advertising, defamatory remarks, insults, out-of-context comments...), GREYSTONE SAS reserves the right to refuse or modify the concerned content.

• 26 Retention of ownership

  The company GREYSTONE SAS retains ownership of the Products sold by GREYSTONE SAS until full or partial payment of the price and/or any potential accessories. Failure to pay any installment may result in the claim by GREYSTONE SAS of the Products.
  The company GREYSTONE SAS will retain, as damages, all sums paid by the client. If the Product has suffered damage or has been destroyed while in the client's custody, the latter will bear all consequences, with the transfer of risk to the client occurring upon delivery of the Product.

• 27 Company identity

  The site Plouf.fr is operated by the company GREYSTONE SAS, whose headquarters is located at the following address:
  
  GREYSTONE SAS
  1st Avenue 15th Street
  Z.I. Carros
  Block U 3rd Locker
  06510 Carros
  VAT No. FR59 322 355 686 - REP No.: FR246265_01TTOH
  
  If you wish to contact GREYSTONE SAS, Consumer Service, the contact email is: contact@plouf.fr. or by phone at 04.93.08.88.89 or via chat or through its social media Facebook, LinkedIn, and Instagram: @PloufSafetyConcept.

• 28 Small gift during promotional periods

  The subscriber will receive a small gift for children during promotional periods defined and announced by Plouf on its site www.plouf.fr. This benefit is valid while stocks last.

• 29 Sponsorship

  The sponsor is a customer Plouf who has already tested our products by placing an order on the site plouf.fr. They fill out the requested information in the form available here: https://plouf.fr/pages/parrainage. After signing up for our sponsorship program, they receive the link to share with their godchild. When their godchild places a minimum order of 55€, they apply the promo code provided by their sponsor, which will give them a 15% discount on their order. Once their order is placed, shipped, and received, and after 20 days, the sponsor receives their own coupon, which gives them a 15% discount on their order.