Legal notice

Preamble

This site is operated by the company Greystone SAS (SIRET 32235568600047, RCS de Nice). Any order for a product in the online store of this website presupposes the consultation and prior acceptance of these General Conditions of Sale.

Consequently, the consumer acknowledges being perfectly informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented as part of the store of the website.

The consumer has the ability to safeguard or edit these general conditions, it being specified that both the backup and the publishing of this document fall under their sole responsibility.

The consumer declares that he has full legal capacity allowing him to commit to these general conditions. The products, services and information proposed by this site are in no way replaced by vigilance at all times of adults.

  • Entirety

    These general conditions express all the obligations of the parties. In this sense, the consumer is deemed to accept the provisions provided under these general conditions. No general or specific condition appearing in the documents sent or given by the consumer will be able to integrate into these, as soon as these documents are incompatible with these general conditions.

  • Object

    The purpose of these General Conditions is to define the rights and obligations of the parties within the framework of the online sale of goods and services offered by Greystone SAS to the consumer.

  • Contractual documents

    This contract is formed by the following contractual documents, presented in decreasing hierarchical order: these general conditions; The order form. In the event of a contradiction between the provisions contained in the documents of different rank, the provisions of the higher rank document will prevail.

  • Entry into force - Duration

    These general conditions come into force on the date of signature of the order form. These general conditions are concluded for the duration necessary for the provision of goods and services subscribed, until the extinction of the guarantees due by the company Greystone SAS.

  • Electronic signature

    The consumer declares to accept the order as well as all of these general conditions of sale fully and unreservedly when he checks the box reserved for this purpose, during the order process. This constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

  • Order confirmation

    The contractual information will be confirmed by e-mail by way at the latest at the time of delivery or failing this, by post to the address indicated by the consumer within the order form.

  • Proof of the transaction

    Computerized registers, kept in the IT systems of Greystone SAS company under reasonable security conditions, will be considered as evidence of communications, orders and payments between the parties. The archiving of order orders and invoices is made on a reliable and durable support that can be produced as proof.

  • Control of the command
    • 8.1 

      Information to be provided when ordering
      The consumer checks the exhaustiveness and compliance of the information he provides when ordering, including the delivery address. Greystone SAS cannot be held responsible for entry errors and the resulting consequences (delays or deliveries errors, for example). The costs incurred for the re -exposition of the order would be the responsibility of the consumer.

    • 8.2 

      Greystone SAS reserves up to 72 hours for the preparation and processing of orders. Once processed, the order cannot be modified or canceled. The consumer can then apply his right of withdrawal (article 17).

    • 8.3  

      Part of our site works according to a system of pre -order. Pre -order concerns products that will be available soon, including new collections. By placing a pre -order the customer acknowledges that his order may be shipped that from the availability date indicated on the product sheet. Delivery times can be longer.
      In the event of items available to different dates (Products available on stock + pre -order products) Given their availability, the delivery time is based on the longest time. 

  • 9 Product information
    • 9.1 

      Greystone SAS presents on its website the products for sale with the necessary characteristics which make it possible to respect article L 111-1 of the Consumer Code, which provides for the possibility for the potential consumer to know before taking the final order The essential characteristics of the products he wishes to buy.

    • 9.2 

      The offers presented by Greystone SAS are only valid within the limits of available stocks.

  • 10 Price 

    The prices are indicated in euros and are only valid on the date of sending the order form by the consumer. They do not take into account the preparation and delivery costs, billed in addition, and indicated before the validation of the order.
    Prices take into account the T.V.A. applicable to the day of the order and any change in the applicable rate AT.
    The validity duration of our offers and prices is 5 working days.
    Payment of the entire price must be made when ordering. At no time can the sums paid be considered a deposit or deposits.

  • 11 Payment method 

    To pay their order, the consumer has, at their choice, payment methods offered on the site at the time of the order, namely: Bank card, bank transfer, Paypal, Apple Pay. These approved partners guarantee the secure use of the client's bank card on the Internet. Some payment methods may only be offered from a certain amount ordered. Certain payment methods can be offered according to the invoicing country. The consumer guarantees the company Greystone SAS that he has the authorizations possibly necessary to use the payment method chosen by him, when validating the order form. Society Greystone SAS reserves the right to suspend any order management and any delivery in the event of refusal of payment authorization (by bank card, bank transfer, Apple Pay, Google Pay or PayPal) from officially accredited organizations or in the event of non -payment.
    Society Greystone SAS reserves in particular the right to refuse to make a delivery or to honor an order from a consumer who has not completely or partially set a previous order or with whom a payment dispute would be being administrated .

  • 12 Product availability

    The order will be executed no later than 30 days from the day following that when the consumer placed his order.
    In the event of unavailability of the ordered product, especially due to our suppliers, the consumer will be informed as soon as possible and will have the possibility of canceling their order.
    The consumer will then have the choice to request either the reimbursement of the sums paid within 30 days of their payment, or the exchange of the product.

  • 13 Delivery terms
    • 13.1 

      The products are delivered to the address indicated by the consumer on the order form.
      The consumer is required to check the condition of the goods packaging on delivery and to report the damage due to the carrier on the delivery slip, as well as to the company Greystone SAS - (see details article 14).

    • 13.2 

      When placing his order, the consumer chooses and pays a carrier to take charge. Greystone SAS does not provide a transport service. The shipping options that may be available are described in the item below. The consumer can access the general conditions of the carrier in the article below. It is up to the consumer to consult and accept the general conditions of the transport provider he chooses. The consumer chooses a shipping service during the payment process and will take care of it financially. 

    • 13.3

      Greystone SAS work with Mondial Relay, Colissimo Access, Chronopost Classic, Chronopost relay Europe, Chronopost Relais France, DHL Express 24 & Domestic Express, DPD, Colis relay, Chrono2shop And Delivengo, to minimize transport costs. 
      These services offer you the possibility of recovering the products ordered from the relay point chosen by you, at your home, or at your post office close to the delivery address in the event of absence. If you are absent on the day of delivery, your factor will leave you a passing notice in your mailbox, which will allow you to remove your package from your post office during opening hours, within 15 days. A notification of the carrier will allow you to know the state of the progress of your online delivery on their dedicated site. For items delivered in relay points, the merchant holds your package at your disposal for a minimum of 6 calendar days. After this period, the package will be returned to the sender. The delivery costs being due to the carrier in question, will therefore not be reimbursed.

    • 13.4   

      In the event of a package returned to our company for different reasons (for example: package not claimed, NPAI - does not live in the address indicated - incomplete address, parcel refused etc.) The goods will be sent again until Customer charge. The refund of the value of the goods will be made after the customer's written request.

    • 13.5   

      In the event of a dispute of non -receipt of the package, only information from the carrier will act as proof of delivery and will be retained in the event of a dispute.

    • 13.6   

      Mondial Relay, Colissimo Access, Chronopost Classic, Chronopost Relais Europe, Chronopost Relais France, DHL Express 24 & Domestic Express, DPD, Relais Colis, Chrono2Shop and Delivengo are very reliable services. However, as in any shipment may be a delay in delivery or that the product is getting lost. In the event of a delay in delivery compared to the date we have indicated to you in the shipping email, we ask you to report this delay by calling us by phone or by sending us an email: contact@plouf.fr. We will then contact the service to start a survey. An investigation can last up to 21 days from the start date of the investigation. If during this period, the product is found, it will be immediately resettled at your home (the majority of cases). If, on the other hand, the product was not found after the 21 -day investigation period, the shipping service considers the package to be lost. It is only at this time that we will reimburse your order within 14 days, Excluding shipping costs.
      Greystone SAS declines any responsibility for the extension of delivery times due to the carrier, in particular in the event of loss of products or strike.

    • 13.7   

      In the event of items available to different dates given their availability, the delivery time is based on the longest time. Greystone SAS However, reserves the right to split deliveries. Participation in processing and shipping costs will only be billed for one shipment. Planful delivery costs are indicated on the summary of the order whose Customer reads before the validation of the order.13-G For deliveries outside the European Union, the Customer must take any additional costs into account (taxes , import rights or customs duties). These costs will be directly billed by the carrier.

  • 14 Delivery problems due to the carrier

    Any anomaly regarding delivery (damage, missing product compared to the delivery slip, damaged packages, broken products, etc.) must be indicated on the delivery slip in the form of "handwritten reserves", accompanied by the signing of the customer The same day of delivery. The consumer must at the same time confirm this anomaly by sending to the carrier within three (3) working days following the delivery date a letter exhibiting the said complaints. The consumer must send a copy of this mail by email: contact@plouf.fr 

  • 15 Delivery errors
    • 15.1 

      Because of Greystone SAS - The consumer will have to formulate with the company Greystone SAS The same day of delivery or at the latest the first working day following delivery, any complaint of delivery and/or non -compliance error of products in kind or in quality Compared to the indications appearing on the order form. Any complaint made beyond this period will be rejected. The said form fills out here .

    • 15.2 

      The formulation of this complaint with the company Greystone SAS may be done primarily by email: contat@plouf.fr by filling the form : here .

    • 15.3  

      Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release the company Greystone SAS any responsibility with regard to the consumer.

    • 15.4  

      Upon receipt of the complaint, the company Greystone SAS will exchange the product (s) concerned (s) dependent, and will communicate it by e-mail to the consumer. The exchange of a product can only take place after the allocation to the consumer of an exchange number according to the approach presented above.

    • 15.5  

      Return conditions - In the event of a delivery or exchange error, any product to be exchanged or reimbursed must be returned to the company Greystone SAS, Intact, as a whole, in perfect condition, new, not worn, unwashed and having its original label and packaging, In Colissimo followed, at the following address:

      Greystone SAS PLOUF
      11 rue d'Angleterre
      06000 Nice

    • To be accepted, any return must be reported beforehand to the Customer Service of the Company Greystone SAS. The product included must correspond to the original declaration made by the consumer in the return voucher.

    • 15.6  

      Because of Greystone SAS - an incomplete order (missing article) - The consumer must formulate with the company Greystone SAS The same day of delivery or in the Stard on the first working day according to delivery, by filling the form : here . Upon receipt of the complaint, the company Greystone SAS will reimburse the missing item.

    • 15.7   

      Because of the consumer - The consumer can make an exchange in the event of a size modification. You have 14 days After receiving your order to return it in its original state: the returned articles must Be new, not worn, unwashed and have their labels. The return is the responsibility of the customer and the re -shipping is taken care of by Greystone SASThe consumer must formulate with the company Greystone SAS His request in Filling in the form here.
      *NB Only France is eligible for an exchange.

    • Greystone SAS him Returns the right product for free

  • 16 Product guarantee, responsibility
    • 16.1 

      In accordance with article 4 of decree n ° 78-464 of March 24, 1978, the provisions of these these cannot deprive the consumer of the legal guarantee who obliges the professional seller to guarantee it against all the consequences of the hidden defects of the thing sold .

    • 16.2 

      The consumer is expressly informed that the company Greystone SAS is not the producer of all the products presented within the framework of the website, within the meaning of law n ° 98-389 of May 19, 1998 and relating to responsibility for defective products.
      Consequently, in the event of damage caused to a person or a property by a product defect, only the producer's responsibility may be sought by the consumer, on the basis of the information on the packaging of the said product. In addition, we recall that the products, services and information proposed by Greystone SAS are not replaced by the vigilance at all times of adults.

    • 16.3  

      The responsibility of Greystone SAS cannot be engaged in the event of non -compliance with the legislation of the country where the products are delivered. It is up to you to check with local authorities the possibilities of importing or using the products or services that you plan to order.

    • 16.4  

      The photographs and texts reproduced and illustrating the products presented are not contractual. Consequently, the responsibility of Greystone SAS cannot be engaged in the event of an error in one of these photographs or one of these texts.

    • 16.5  

      Hypertext links can refer to other sites than this site. Greystone SAS Remove any responsibility in the event that the content of these sites contravenes the legal and regulatory provisions in force.

    • 16.6  

      Products purchased from Greystone SAS are covered by the manufacturer's warranty.
      The guarantees of the manufacturers are generally one year old, parts and labor. However, some brands only support spare parts. In the event of a breakdown during the initial warranty period, repairs will be provided free of charge by manufacturers. In order to benefit from the guarantee, you must keep the purchase invoice.
      If you wish to exercise the guarantee, simply contact customer service in priority by email: contact@plouf.fr

    • 16.7

      Reminder on the return process: for any exercise of the guarantee, the return is exercised according to the terms of article 17. Unless product is not confused or covered the return by the manufacturer, the costs and risks linked to the return of defective product are your responsibility. We again draw your attention to the need to join the warranty coupon to its return package, guarantee coupon, some manufacturers require the presence in the context of a warranty repair. 

    • 16.8

      Limitation of guarantees
      Proof of a breakdown caused by negligence, deterioration or inappropriate use cancels the manufacturer's warranty. In this case, the product may be returned to you as it is, or repaired on acceptance and prior payment of a quote established by the manufacturer or its after-sales service.
      The manufacturer's warranty does not deprive the buyer and/or the consumer of the provisions of legal guarantees (in particular the guarantee of hidden defects or the legal compliance guarantee).

  • 17 Right of withdrawal

    The consumer has a 14 calendar period to return, at his expense, the products that do not suit him. This period runs from the day of delivery of the consumer order. Any return must be reported beforehand to the company's customer service Greystone SAS Priority by email: contact@plouf.fr By following the procedure here. The product must be returned to Greystone SAS, intact, as a whole and in its original packaging, and in perfect state of resale, in Colissimo followed at the following address:

    Greystone SAS PLOUF
    11 rue d'Angleterre
    06000 Nice

    Only the products returned as a whole will be taken up, in their complete and intact packaging, and in perfect condition of resale. Containing all the labels: sewn inside as well as all packaging labels. Any product that has been damaged, or whose original packaging has been deteriorated, will not be reimbursed or exchanged.
    This right of withdrawal is exercised without penalty, with the exception of return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice to request either the reimbursement of the sums paid (with the exception of transport costs), or the exchange of the product. In the case of an exchange, re-shipping will be at the expense of the consumer.
    In the event of the exercise of the right of withdrawal, Greystone SAS will do all the efforts to reimburse the consumer within 20 days.
    The consumer will then be reimbursed by check or by bank transfer.

  • 18 Force majeure

    None of the two parties will have failed in its contractual obligations, insofar as their execution will be delayed, hampered or prevented by a fortuitous case or force majeure. Will be considered as a fortuitous case or force majeure all irresistible facts or circumstances, external to the parties, unpredictable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all the reasonably possible efforts.
    The part affected by such circumstances will argue the other within ten working days of the date on which it will have learned of it.
    The two parties will then approach, within one month, unless impossible due to the case of force majeure, to examine the incidence of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure has a duration of more than three months, these general conditions may be terminated by the injured part.
    Expressly, are considered as force majeure or fortuitous cases, in addition to those usually retained by the case law of French courses and courts:
    the blocking of transport or supplies, earthquakes, fires, storms, floods, lightning;
    The cessation of telecommunications networks or difficulties specific to the external telecommunications networks to customers.

  • 19 Partial non -validation

    If one or more stipulations of these General Conditions are held for non -valid or declared such as law, regulation or following a final decision of a competent court, the other stipulations will keep all their strength and their scope.

  • 20 Non -renunciation

    The fact for one of the parties not to claim a breach by the other party to any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation In question.

  • 21 Title

    In case of difficulty in interpretation between any of the titles appearing at the top of the clauses, and any of the clauses, the titles will be declared nonexistent.

  • 22 Applicable law and mediation

    In the event of a dispute relating to an order, the Customer must address first of all to Greystone SAS, in order to find an amicable solution, by email at contact@plouf.fr. The mediator's referral can only intervene after the customer has taken prior written steps with Greystone SASIn addition, in accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an online dispute settlement platform, facilitating the independent settlement by extrajudicial disputes between consumers and European Union professionals. This platform is accessible to the following link: https://webgate.ec.europa.eu/odr/.

    These general conditions are subject to French law. This is the case for fundraising as for the rules of form. In the event of a dispute, the French courts will have sole competent. In the event of a dispute or complaint, the consumer will primarily intend to the company Greystone SAS To get an amicable solution.

  • 23 Personal data protection
    • 23.1 

      The information requested from the consumer is necessary for the processing of their order and may be communicated to the company's contractual partners Greystone SAS intervening as part of the execution of this order. They can also be transmitted to external providers for the management of advertising campaigns, for digital marketing purposes (e-merchandising on the site, sending newsletters and SMS campaigns, targeted advertisements, contests). The consumer can write to the company Greystone SAS whose contact details are specified in the "contact" section of the site, to oppose such communication, or to exercise its rights of access, rectification with regard to information concerning it and appearing in the files of the Company Greystone SAS, under the conditions provided for by the law of January 6, 1978 (right of rectification & opposition right). As well as the request to delete personal data (right to be forgotten). For the management of the newsletter registration, there will be a unsubscribe link in the foot of the foot of each newsletter sent by the Plouf brand. The consumer will be able to unsubscribe very simply by clicking on this link. The shelf life of personal data will depend on the customer's activity history. If the customer has not purchased for at least 6 years, his data will be deleted. Personal data is processed in accordance with the legal provisions in force. Plouf undertakes to take all security measures of which Greystone SAS Plouf has to protect personal data from its customers.

    • 23.2 

      Registration for the newsletter - The subscriber will receive the Plouf newsletters. It will be kept informed of promotions, actions and innovations-by means of e-mail campaigns or SMS campaigns. This is provided that the consumer accepted that the seller sends him emails for commercial purposes, by not setting the box "registration in the newsletter". The subscriber may unsubscribe from the newsletter subscription at any time.

  • 24 Intellectual property

    The entire content (texts, comments, books, illustrations, images, ...) displayed on this site is reserved for copyright as well as for intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code. Any other use constitutes counterfeit and sanctioned under intellectual property without prior authorization of Greystone SAS. Any total or partial reproduction of the catalog of Greystone SAS is strictly prohibited.

  • 25 Commentary, Critique, Communication

    Opinions, opinions, comments and more generally all content of any format written or deposited by consumers on this site are regularly reread by our teams.
    If content breaches the law and/or ethics (examples: abusive advertising, defamatory words, insults, off -context comments ...), Greystone SAS reserves the right to refuse or modify the content concerned.

  • 26 Reserve of ownership

    Society Greystone SAS retains the property of the products sold by Greystone SAS Until the payment of everything as part of the price and/or any accessories. The failure to pay any deadline may result in the claim by Greystone SAS products.
    Society Greystone SAS will retain as damages, all the sums which have been paid to him by the customer. If the product has undergone deterioration or has been destroyed during the customer's custody, the latter will undergo all the consequences, the transfer of risks to the customer intervening from the delivery of the product.

  • 27 Corporate identity

    The site Plouf.fr is operated by the company Greystone SAS, whose head office is established at the following address:

    Greystone SAS
    1st avenue 15th Street
    Z.I. Carros
    Ilot u 3rd locker
    06510 Carros
    VAT number FR59 322 355 686 - REP: FR246265_01ttoh

    If you want to contact Greystone SAS, Consumer service, the contact email is as follows: contact@plouf.fr. or by phone on 04.93.08.88.89 or by chat or by its social networks Facebook, Linkedin and Instagram: @ploufsafetyconcept.

  • 28 Small gift in promotional period

    The subscriber will receive during promotional periods defined and announced by Plouf on his site www.plouf.fr A small gift for children. This advantage is valid within the limit of the available stock.

  • 29 Sponsorship

    The godfather is a Plouf customer who has already been able to test our products having placed an order on the plouf.fr site. He completes the information requested in the form available here: https://plouf.fr/pages/parrainage. After registering for our sponsorship program, he receives the link to communicate to his godson. When his godson place a minimum order of € 55, he applies the promo code that his sponsor has provided him and which will make him benefit from -15% reduction on his order. Once his order is placed, sent and received, and after 20 days the godfather receives his coupon himself which will make him benefit from -15% reduction on his order.