Preamble

This website is operated by the company GREYSTONE SAS (Siret 32235568600047, Trade and Companies Register of Nice). Any order placed for a product appearing in the online store of this website requires prior consultation and acceptance of these general terms and conditions of sale.

Accordingly, the consumer acknowledges being fully informed that their agreement to the content of these general terms and conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented in the website's store.

The consumer has the option to save or print these general terms and conditions, it being specified that both the saving and printing of this document are their sole responsibility.

The consumer declares that they have full legal capacity allowing them to commit under these general terms and conditions. THE PRODUCTS, SERVICES AND INFORMATION OFFERED BY THIS SITE DO NOT IN ANY WAY REPLACE THE CONSTANT VIGILANCE OF ADULTS.

• 1 Entirety

  These general terms and conditions express the entirety of the parties' obligations. In this respect, the consumer is deemed to accept without reservation all of the provisions set out in these general terms and conditions. No general or specific condition appearing in documents sent or delivered by the consumer may be incorporated into these terms, insofar as such documents would be incompatible with these general terms and conditions.

• 2 Purpose

  The purpose of these general terms and conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by GREYSTONE SAS to the consumer.

• 3 Contractual documents

  This contract is formed by the following contractual documents, presented in descending order of priority: these general terms and conditions; the order form. In the event of a contradiction between the provisions contained in documents of different rank, the provisions of the higher-ranking document shall prevail.

• 4 Effective date - duration

  These general terms and conditions come into effect on the date the order form is signed. These general terms and conditions are concluded for the period necessary for the provision of the subscribed goods and services, until the expiry of the guarantees owed by GREYSTONE SAS.

• 5 Electronic signature

  The consumer declares that they fully and unreservedly accept the order as well as all of these General Terms and Conditions of Sale when they tick the box provided for this purpose during the ordering process. This constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

• 6 Order confirmation

  The contractual information will be confirmed by email no later than at the time of delivery or, failing that, by post to the address indicated by the consumer on the order form.

• 7  Proof of the transaction

  The computerized records, kept in the computer systems of GREYSTONE SAS under reasonable security conditions, shall be considered as proof of the communications, orders, and payments made between the parties. The archiving of order forms and invoices is carried out on a reliable and durable medium that may be produced as evidence.

• 8 Order processing
  • 8.1 

    Information to be provided when ordering
    The consumer must verify the completeness and accuracy of the information provided when placing the order, in particular the delivery address. GREYSTONE SAS cannot be held responsible for data entry errors and the consequences resulting from them (delays or delivery errors, for example). Any costs incurred for reshipping the order shall be borne by the consumer.

  • 8.2 

    GREYSTONE SAS reserves up to 72 hours for the preparation and processing of orders. Once processed, the order can neither be modified nor canceled. The consumer may then exercise their right of withdrawal (Article 17).

  • 8.3  

    Part of our site operates according to a system of pre-order. Pre-order applies to products that will be available soon, in particular new collections. By placing a pre-order, the customer acknowledges that their order may be shipped only from the availability date indicated on the product sheet. Delivery times may be longer.
    In the event of items deliverable on different dates (products available in stock + pre-order products), given their availability, the delivery time is based on the longest time frame. 

• 9 Product information
  • 9.1 

    GREYSTONE SAS presents on its website the products for sale with the necessary characteristics that make it possible to comply with Article L 111-1 of the Consumer Code, which provides the possibility for the potential consumer to know, before placing the final order, the essential characteristics of the products they wish to purchase.

  • 9.2 

    The offers presented by GREYSTONE SAS are valid only while stocks last.

• 10 Price 

  Prices are indicated in Euros and are valid only on the date the order form is sent by the consumer. They do not include preparation and delivery costs, which are charged in addition and indicated before the order is validated.
  Prices include the VAT applicable on the day of the order, and any change in the applicable VAT rate will automatically be reflected in the price of the products in the online store.
  The validity period of our offers and prices is 5 working days.
  Payment of the full price must be made at the time of ordering. At no time may the sums paid be considered as deposits or advance payments.

• 11 Method of payment  

  To pay for their order, the consumer has, at their choice, the payment methods offered on the site at the time of ordering, namely: bank card, bank transfer, PayPal, Apple Pay.  These approved partners guarantee the secure use of the customer's bank card on the Internet. Certain payment methods may only be offered from a certain order amount. Certain payment methods may be offered depending on the billing country. The consumer guarantees GREYSTONE SAS that they have any authorizations that may be necessary to use the payment method chosen by them when confirming the order form. The company GREYSTONE SAS reserves the right to suspend any order processing and any delivery in the event of refusal of payment authorization (by bank card, bank transfer, Apple Pay, Google Pay or PayPal) by officially accredited organizations or in the event of non-payment.
  The company GREYSTONE SAS reserves in particular the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid for a previous order or with whom a payment dispute is being administered.

• 12 Product availability

  The order will be fulfilled no later than within 30 days from the day following the one on which the consumer placed their order.
  In the event of unavailability of the ordered product, in particular due to our suppliers, the consumer will be informed as soon as possible and will have the option to cancel their order.
  The consumer will then have the choice of requesting either reimbursement of the sums paid within no later than 30 days from their payment, or exchange of the product.

• 13 Delivery terms
  • 13.1 

    The products are delivered to the address indicated by the consumer on the order form.
    The consumer is required to check the condition of the packaging of the goods upon delivery and to report damage due to transport to the carrier on the delivery note, as well as to the company GREYSTONE SAS - (see details in article 14).

  • 13.2 

    When placing their order, the consumer chooses and pays a carrier to handle the delivery. GREYSTONE SAS does not provide transport services. The shipping options that may be available are described in the article below. The consumer may access the carrier's general terms and conditions in the article below. It is the consumer's responsibility to consult and accept the general terms and conditions of the transport service provider they choose. The consumer chooses a shipping service during the payment process and will bear the financial cost of it.  

  • 13.3

    GREYSTONE SAS works with Mondial Relay, Colissimo Access, Chronopost Classic , Chronopost Relais Europe, Chronopost Relais France, DHL Express 24 & Domestic Express, DPD, Relais Colis, Chrono2shop and Delivengo, to reduce shipping costs as much as possible. 
    These services offer you the possibility of collecting the ordered products at the pickup point of your choice, at your home, or at your post office near the delivery address in case of absence. If you are absent on the day of delivery, your mail carrier will leave a review in your mailbox, allowing you to collect your parcel from your post office during opening hours, within 15 days. A notification from the carrier will allow you to track the progress of your delivery online on their dedicated website. For items delivered to pickup points, the merchant will keep your parcel available for you for a minimum of 6 calendar days. After this period, the parcel will be returned to the sender. As the delivery costs are owed to the carrier in question, they will therefore not be refunded to you.

  • 13.4   

    In the event of a parcel returned to our company for various reasons (for example: parcel not claimed, NPAI - does not live at the indicated address - incomplete address, parcel refused, etc.) the goods will only be reshipped at the customer's expense. Reimbursement of the value of the goods will be made after the customer's written request.

  • 13.5   

    In the event of a dispute regarding non-receipt of the parcel, only the carrier's information will serve as proof of delivery and will be retained in the event of a dispute.

  • 13.6   

    Mondial Relay, Colissimo Access, Chronopost Classic, Chronopost Relais Europe, Chronopost Relais France, DHL Express 24 & Domestic Express, DPD, Relais Colis, Chrono2shop and Delivengo are very reliable services. However, as with any shipment, there may be a delivery delay or the product may go missing. In the event of a delivery delay compared with the date indicated in the shipping email, we ask you to notify us of this delay by calling us or sending us an email: contact@plouf.fr. We will then contact the service to initiate an investigation. An investigation may take up to 21 days from the date it begins. If, during this period, the product is found, it will be immediately re-forwarded to your home (in the majority of cases). If, on the other hand, the product is not found at the end of the 21-day investigation period, the shipping service will consider the parcel lost. Only at that point will we proceed with refunding your order within 14 days, including the initial delivery costs, up to the limit of the standard delivery rate offered at the time of the order.
    GREYSTONE SAS disclaims all responsibility for extended delivery times caused by the carrier, particularly in the event of product loss or a strike.

  • 13.7   

    In the case of items deliverable on different dates depending on their availability, the delivery time is based on the longest time frame. GREYSTONE SAS nevertheless reserves the right to split deliveries. The contribution to handling and shipping costs will be charged for only one shipment. Flat-rate delivery charges are indicated on the order summary, which the customer reviews before validating the order.13-g For deliveries outside the European Union, the customer must take into account possible additional charges (taxes, import duties, or customs duties). These charges will, where applicable, be billed directly by the carrier.

• 14 Delivery problems caused by the carrier

  Any anomaly concerning the delivery (damage, missing product compared with the delivery note, damaged parcel, broken products, etc.) must be imperatively indicated on the delivery note in the form of "handwritten reservations," accompanied by the customer's signature on the very day of delivery. At the same time, the consumer must confirm this anomaly by sending the carrier, within three (3) working days following the delivery date, a letter setting out the said complaints. The consumer must send a copy of this letter by email to: contact@plouf.fr 

• 15 Delivery errors
  • 15.1 

    On the part of GREYSTONE SAS - The consumer must submit to the company GREYSTONE SAS on the very day of delivery or at the latest on the first working day following delivery, any claim regarding a delivery error and/or non-conformity of the products in kind or in quality with respect to the information appearing on the order form . Any claim made after this deadline will be rejected. The said form must be completed here .

  • 15.2 

    This claim to the company GREYSTONE SAS may preferably be made by email: contat@plouf.fr by filling out the form: here .

  • 15.3  

    Any claim not made in accordance with the rules defined above and within the time limits granted cannot be taken into account and will release the company GREYSTONE SAS from any liability towards the consumer.

  • 15.4  

    Upon receipt of the claim, the company GREYSTONE SAS will proceed with the exchange of the product(s) concerned at its expense, and will notify the consumer by email. The exchange of a product can only take place after an exchange number has been assigned to the consumer according to the procedure presented above.

  • 15.5  

    Return conditions - In the event of a delivery error or exchange, any product to be exchanged or refunded must be returned to the company GREYSTONE SAS, intact, complete, in perfect condition, new, unworn, unwashed, and must have its original tag and packaging,  by tracked Colissimo, to the following address:
    
    GREYSTONE SAS PLOUF
    11 rue d'Angleterre
    06000 Nice

  • To be accepted, any return must first be reported to the Customer Service of the company GREYSTONE SAS. The returned product must correspond to the original declaration made by the consumer on the return slip.

  • 15.6  

    Due to GREYSTONE SAS - An incomplete order (missing item) - The consumer must notify the company GREYSTONE SAS on the very day of delivery or at the latest on the first working day following delivery, by filling in the form: here . Upon receipt of the complaint, the company GREYSTONE SAS will proceed with the refund of the missing item.

  • 15.7   

    Due to the consumer - The consumer may make an exchange in the event of a size change. You have 14 days after receiving your order to return it in its original condition: returned items must be new, unworn, unwashed and have their tags. The return shipping cost is the responsibility of the customer and the reshipment is covered by GREYSTONE SAS. The consumer must submit their request to the company GREYSTONE SAS by filling in the form here.
    *NB only France is eligible for an exchange.

  • GREYSTONE SAS sends the correct product back free of charge

• 16 Product warranty, Liability
  • 16.1 

    In accordance with article 4 of decree no. 78-464 of March 24, 1978, the provisions hereof may not deprive the consumer of the legal guarantee requiring the professional seller to guarantee them against all consequences of latent defects in the item sold.

  • 16.2 

    The consumer is expressly informed that the company GREYSTONE SAS is not the producer of all the products presented on the website, within the meaning of Law No. 98-389 of 19 May 1998 relating to liability for defective products.
    Consequently, in the event of damage caused to a person or property by a defect in the product, only the liability of the producer of that product may be sought by the consumer, on the basis of the information appearing on the packaging of said product. FURTHERMORE, WE REMIND YOU THAT THE PRODUCTS, SERVICES AND INFORMATION OFFERED BY GREYSTONE SAS DO NOT IN ANY WAY REPLACE THE CONSTANT VIGILANCE OF ADULTS.

  • 16.3  

    GREYSTONE SAS cannot be held liable in the event of non-compliance with the legislation of the country where the products are delivered. It is your responsibility to check with the local authorities the possibilities for importing or using the products or services you intend to order.

  • 16.4  

    The photographs and texts reproduced and illustrating the products presented are not contractual. Consequently, GREYSTONE SAS cannot be held liable in the event of an error in any of these photographs or texts.

  • 16.5  

    Hypertext links may lead to sites other than this site. GREYSTONE SAS disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force.

  • 16.6  

    Products purchased from GREYSTONE SAS are covered by the manufacturer's warranty.
    Manufacturers' warranties are generally one year, parts and labor. However, some brands only cover replacement parts. In the event of a breakdown during the initial warranty period, repairs will be carried out free of charge by the manufacturers. In order to benefit from the warranty, you must keep the purchase invoice.
    If you wish to exercise the warranty, simply contact customer service first by email: contact@plouf.fr

  • 16.7

    Reminder regarding the return process: for any exercise of the warranty, the return is carried out according to the terms of Article 17. Except in the case of a non-compliant product or return shipping covered by the manufacturer, the costs and risks related to returning the defective product are your responsibility. We once again draw your attention to the need to include the warranty slip in your return package, a warranty slip whose presence some manufacturers require as part of a warranty repair.  

  • 16.8

    Limitation of warranties
    Proof of a breakdown caused by negligence, damage or improper use voids the manufacturer's warranty. In this case, the product may be returned to you as is, or repaired upon acceptance and advance payment of a quotation prepared by the manufacturer or its after-sales service.
    The manufacturer's warranty does not deprive the buyer and/or consumer of the provisions of statutory warranties (in particular the warranty against hidden defects or the statutory warranty of conformity).

• 17 Right of withdrawal

  The consumer has a period of 14 calendar days to return, at their own expense, products that do not suit them. This period starts from the day of delivery of the consumer's order. Any return must be reported beforehand to the Customer Service of GREYSTONE SAS, via a return request submitted from the customer's account area. The product must be returned to GREYSTONE SAS, intact, in its entirety and in its original packaging, and in perfect condition for resale, by tracked Colissimo to the following address:
  
  GREYSTONE SAS PLOUF
  11 rue d'Angleterre
  06000 Nice
  
  Only products returned in their entirety, in their complete and intact original packaging, and in perfect condition for resale will be accepted. Including all labels: sewn inside as well as all packaging labels. Any product that has been damaged, or whose original packaging has been deteriorated, will neither be refunded nor exchanged. 

  
  
  This right of withdrawal is exercised without penalty, with the exception of return costs. 

  In the event of withdrawal, Plouf reimburses all sums paid, including the initial delivery costs, up to the limit of the standard delivery rate offered at the time of ordering.
  Any additional costs related to a more expensive delivery method expressly chosen by the customer will not be reimbursed.

  In the event of an exchange request, the reshipping costs of the new product are borne by GREYSTONE SAS.

  In the event of exercising the right of withdrawal, GREYSTONE SAS will make every effort to reimburse the consumer within 20 days.
  The consumer will then be reimbursed by check or bank transfer.

  • 17.1 Products damaged following improper use
    No exchange or refund may be granted for any product that has been deteriorated, damaged or rendered unusable due to improper use, use not in accordance with its intended purpose, or failure to comply with the conditions of use, care or washing indicated by GREYSTONE SAS.
    In these cases, GREYSTONE SAS cannot be held liable and the product cannot be taken back.

• 18  Force majeure

  Neither party shall be deemed to have failed in its contractual obligations to the extent that their performance is delayed, hindered, or prevented by an act of God or force majeure. Any irresistible facts or circumstances beyond the control of the parties, unforeseeable, unavoidable, independent of the parties' will, and which cannot be prevented by them despite all reasonably possible efforts, shall be considered an act of God or force majeure.
  The party affected by such circumstances shall notify the other within ten working days following the date on which it became aware of them.
  The two parties shall then consult with each other within one month, unless impossible due to the force majeure event, to examine the impact of the event and agree on the conditions under which performance of the contract shall continue. If the force majeure event lasts for more than three months, these general terms and conditions may be terminated by the injured party.
  Expressly, the following are considered force majeure events or acts of God, in addition to those usually recognized by the case law of French courts and tribunals:
  blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning;
  shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

• 19 Partial invalidity

  If one or more provisions of these general terms and conditions are held to be invalid or declared as such under a law, regulation, or following a final decision by a competent court, the other provisions shall retain their full force and scope.

• 20 No waiver

  The fact that one of the parties does not invoke a breach by the other party of any of the obligations referred to in these general terms and conditions shall not be interpreted for the future as a waiver of the obligation in question.

• 21 Title

  In the event of any difficulty in interpretation between any of the headings appearing at the head of the clauses and any of the clauses, the headings shall be deemed nonexistent.

• 22 Applicable law and mediation
  

  In the event of a dispute relating to an Order, the Customer must first contact GREYSTONE SAS, in order to find an amicable solution, by email at contact@plouf.fr. The mediator may only be referred to after the Customer has first taken prior written steps with GREYSTONE SAS. Furthermore, in accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court resolution of online disputes between consumers and professionals in the European Union. This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/.

  These general terms and conditions are governed by French law. This applies both to substantive rules and to procedural rules. In the event of a dispute, only the French courts shall have jurisdiction. In the event of a dispute or claim, the consumer shall first contact the company GREYSTONE SAS to obtain an amicable solution.
  
  

• 23 Protection of personal data
  • 23.1 

    The information requested from the consumer is necessary for processing the order and may be communicated to the contractual partners of the company GREYSTONE SAS involved in the execution of this order. It may also be transmitted to external service providers for the management of advertising campaigns, for digital marketing purposes (e-merchandising on the site, sending newsletters and SMS campaigns, targeted advertising, contests). The consumer may write to the company GREYSTONE SAS, whose contact details are specified in the "Contact" section of the site, to object to such communication, or to exercise their rights of access and rectification regarding information concerning them appearing in the files of the company GREYSTONE SAS, under the conditions provided for by the law of January 6, 1978 (right of rectification & right to object). As well as requesting the deletion of personal data (right to be forgotten). For newsletter subscription management, there will be an unsubscribe link in the footer of each Newsletter sent by the brand Plouf. The consumer may unsubscribe very easily by clicking on this link. The retention period for personal data will depend on the customer’s activity history. If the customer has not made a purchase for at least 6 years, their data will be deleted. Personal data is processed in accordance with the legal provisions in force. Plouf undertakes to take all security measures available to GREYSTONE SAS Plouf to protect its customers' personal data.

  • 23.2 

    NEWSLETTER SUBSCRIPTION - The subscriber will receive the newsletters Plouf. They will be kept informed of promotions, offers, and new products – by means of email campaigns or SMS campaigns. This is provided that the consumer has agreed that the seller may send them emails for commercial purposes, by not unchecking the "newsletter subscription" box. The subscriber may unsubscribe from the newsletter subscription at any time.

• 24 Intellectual Property

  All content (texts, comments, works, illustrations, images, ...) displayed on this site is protected by copyright as well as intellectual property rights worldwide. As such, and in accordance with the provisions of the Intellectual Property Code, only use for private purposes is authorized, subject to different or even more restrictive provisions of the intellectual property code. Any other use constitutes infringement and is punishable under Intellectual Property law unless prior authorization has been granted by GREYSTONE SAS. Any total or partial reproduction of the catalog of GREYSTONE SAS is strictly prohibited.

• 25 Comment, criticism, communication

  The review, opinions, comments and more generally all content in any format written or posted by consumers on this site are regularly reviewed by our teams.
  If content violates the law and/or ethics (examples: abusive advertising, defamatory statements, insults, comments out of context...), GREYSTONE SAS reserves the right to refuse or modify the content concerned.

• 26 Retention of title

  The company GREYSTONE SAS retains ownership of the Products sold by GREYSTONE SAS until full or partial payment of the price and/or any ancillary charges. Failure to pay any installment may result in GREYSTONE SAS claiming back the Products.
  The company GREYSTONE SAS will retain, as damages, all sums paid to it by the customer. If the Product has been damaged or destroyed while in the custody of the customer, the latter shall bear all consequences, the transfer of risks to the customer taking place upon delivery of the Product.

• 27 Company identity

  The site Plouf.fr is operated by the company GREYSTONE SAS, whose registered office is located at the following address:
  
  GREYSTONE SAS
  1st Avenue 15th Street
  Z.I. Carros
  Ilot U 3rd Locker
  06510 Carros
  VAT No. FR59 322 355 686 - REP No.: FR246265_01TTOH
  
  If you wish to contact GREYSTONE SAS, Consumer Service, the contact email is as follows: contact@plouf.fr. or by telephone at 04.93.08.88.89 or by chat or via its social networks Facebook, LinkedIn and Instagram: @PloufSafetyConcept.

• 28 Small gift during promotional periods

  During promotional periods defined and announced by Plouf on its website www.plouf.fr, the subscriber will receive a small gift intended for children. This benefit is valid while stocks last.

• 29 Sponsorship

  The referrer is a customer Plouf who has already been able to try our products by placing an order on the website plouf.fr. He fills in the information requested in the form available here: https://plouf.fr/pages/parrainage. After registering for our referral program, he receives the link to share with his referral. When his referral places a minimum order of €55, he applies the promo code provided by his referrer, which gives him a 15% discount on his order. Once the order has been placed, shipped, and received, and after 20 days, the referrer also receives his own coupon, which gives him a 15% discount on his order.