• You have 14 days after receipt of your order to return it to us in its original condition.
• The items returned must be new, unworn, unwashed and must have their labels.
• Returns are at the customer's expense, except in the case of defects reported before use: in this case, the return is at our expense.
• Only sizes can be exchanged: we do not exchange an item for another reference or color.
• We ship the return size as soon as we receive the items: no exchange items can be shipped until we have received and inspected your exchange items.
• Any item received that does not conform will be refused.
• Only France is eligible for an exchangeInternational customers can only request a refund.
• In the event of a refund request: After receipt and inspection of the return, you will be automatically refunded within 4 working days.

How to submit a return request 

1. I log in to my customer account by clicking on this link

2. I enter my email address, the one I used to place my order

3. I receive a 6-digit code in my mailbox

4. I enter the code on the plouf.fr website to log in, then click on Submit

5. I click on the order for which I want to make a return request

6. Once the order is open, I click on Request a return

7. I select the items concerned by ticking them off

8. I choose a reason for return from the drop-down list

9. In Remarque, I specify: "exchange"if it's an exchange or "reimbursement"If it's a refund. I'd also like to specify any problems or defects that may have caused my request, so that the Plouf team can provide me with appropriate solutions.

10. I click on Request a return

The return request has been sent! We'll get back to you as soon as possible! Once your request has been accepted, we'll send you all the information you need to return your parcel.