General terms and conditions of sale

Preamble

This website is operated by GREYSTONE SAS (Siret 32235568600047, RCS Nice). Any order taken for a product appearing in the online store of this website implies the prior consultation and acceptance of these general terms and conditions of sale.

Consequently, the consumer acknowledges that he/she is fully aware that his/her agreement to the content of these general terms and conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented in the website store.

The consumer has the option of saving or editing these general terms and conditions, it being specified that both saving and editing of this document are the sole responsibility of the consumer.

The consumer declares that he/she has full legal capacity to enter into commitments under these general terms and conditions. THE PRODUCTS, SERVICES AND INFORMATION OFFERED BY THIS SITE IN NO WAY REPLACE THE CONSTANT VIGILANCE OF ADULTS.

• 1 Entirety

  The present general conditions express the entirety of the obligations of the parties. In this sense, the consumer is deemed to accept without reservation the entirety of the provisions set out in these general conditions. No general or specific condition appearing in the documents sent or given by the consumer will be able to be integrated into the present, since these documents would be incompatible with these general conditions.

• 2 Object

  The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by the company GREYSTONE SAS to the consumer.

• 3 Contractual documents

  The present contract is formed by the following contractual documents, presented in decreasing hierarchical order: the present general conditions; the purchase order. In case of contradiction between the provisions contained in documents of different rank, the provisions of the document of higher rank shall prevail.

• 4 Entry into force - duration

  The present general conditions come into force on the date of signature of the order form. The present general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the extinction of the guarantees due by the company GREYSTONE SAS.

• 5 Electronic signature

  The consumer declares to accept the order as well as the entirety of the present General Conditions of Sale fully and without reserve when he ticks the box reserved for this purpose, during the ordering process. This constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

• 6 Order Confirmation

  The contractual information will be confirmed by e-mail at the latest at the time of delivery or, failing that, by post to the address indicated by the consumer on the order form.

• 7 Proof of transaction

  The computerized registers, kept in the computer systems of GREYSTONE SAS under reasonable conditions of security, will be considered as proof of communications, orders and payments between the parties. Order forms and invoices are archived on a reliable and durable medium that can be produced as proof.

• 8 Order processing
  • 8.1 

    Information to be provided when ordering
    The consumer checks the completeness and conformity of the information he provides when ordering, including the delivery address. GREYSTONE SAS cannot be held responsible for any input errors and the consequences thereof (e.g. delays or delivery errors). The costs incurred for the reshipment of the order shall be borne by the consumer.

  • 8.2 

    GREYSTONE SAS reserves up to 72 hours for the preparation and processing of orders. Once processed, the order cannot be modified or cancelled. The consumer may then apply his right of withdrawal (Article 17).

  • 8.3  

    A part of our site functions according to a system of pre-order system. The pre-order concerns products that will be available soon, especially the new collections. By placing a pre-order the customer recognizes that his order can be shipped from the date of availability indicated on the product sheet. Delivery times may be longer.
    In case of items deliverable at different dates (Products available on stock + products on pre-order) taking into account their availability, the delivery time is based on the longest time.

• 9 Product information
  • 9.1 

    On its website, GREYSTONE SAS presents the products for sale with the characteristics necessary to comply with Article L 111-1 of the French Consumer Code, which allows potential consumers to know the essential characteristics of the products they wish to purchase before placing a final order.

  • 9.2 

    The offers presented by GREYSTONE SAS are only valid while stocks last.

• 10 Price 

  The prices are indicated in Euros and are valid only at the date of the sending of the order form by the consumer. They do not take into account the preparation and delivery costs, invoiced in supplement, and indicated before the validation of the order.
  The prices take into account the VAT applicable to the day of the order and any change of the applicable VAT rate will be automatically reflected on the price of the products of the online store.
  The duration of validity of our offers and prices is 5 working days.
  The payment of the totality of the price must be carried out at the time of the order. At no time, the paid sums could be regarded as deposits or installments.

• 11 Method of payment  

  To pay for his order, the consumer has, at his choice, the methods of payment proposed on the site at the time of the order, namely: credit card, bank transfer, Paypal, Apple Pay. These approved partners guarantee the secure use of the customer's credit card on the Internet. Certain payment methods may only be offered for orders over a certain amount. Certain payment methods may be offered depending on the country of invoicing. The consumer guarantees GREYSTONE SAS that he/she has the necessary authorizations to use the method of payment chosen by him/her when validating the order form. The company GREYSTONE SAS reserves the right to suspend all order processing and deliveries in the event of refusal to authorize payment (by credit card or bank transfer), Apple Pay, Google Pay or Paypal) from officially accredited organizations or in the event of non-payment.
  The company In particular, GREYSTONE SAS reserves the right to refuse to make a delivery or to honour an order from a consumer who has not fully or partially settled a previous order or with whom a payment dispute is being administered.

• 12 Product availability

  The order will be carried out at the latest within 30 days as from the day following that where the consumer placed his order.
  In the event of unavailability of the ordered product, in particular because of our suppliers, the consumer will be informed as soon as possible and will have the possibility of cancelling his order.
  The consumer will then have the choice to ask either for the refunding of the sums paid in the 30 days at the latest of their payment, or the exchange of the product.

• 13 Terms of delivery
  • 13.1 

    Products are delivered to the address indicated by the consumer on the order form.
    The consumer must check the condition of the packaging of the goods on delivery and report any damage to the carrier on the delivery slip, as well as to the company GREYSTONE SAS - (see details in article 14).

  • 13.2 

    When placing an order, the consumer chooses and pays a carrier to take charge of delivery. GREYSTONE SAS does not provide shipping services. Shipping options that may be available are described in the article below. Consumers can access the carrier's general terms and conditions to the article below. It is the consumer's responsibility to consult and accept the terms and conditions of the shipping service provider he/she chooses. The consumer chooses a shipping service during the payment process and will pay for it.  

  • 13.3

    GREYSTONE SAS works with Mondial Relay, Colissimo Access, Chronopost Classic, Chronopost Relais Europe, Chronopost Relais France, DHL Express 24 & Domestic Express, DPD, Parcel relay, Chrono2shop and Delivengoto keep transport costs to a minimum. 
    These services offer you the possibility of collecting your order at a relay point of your choice, at home, or at a post office close to the delivery address in case of absence. If you are absent on the day of delivery, your letter carrier will leave a review in your letterbox, allowing you to collect your parcel from your post office during opening hours, within 15 days. A notification from the carrier will allow you to check the progress of your delivery online on their dedicated website. For items delivered to relay points, the retailer will hold your parcel for you for a minimum of 6 calendar days. After this period, the parcel will be returned to sender. You will not be reimbursed for delivery costs incurred by the carrier in question.

  • 13.4   

    In case of a parcel returned to our company for different reasons (e.g. unclaimed parcel, NPAI - does not live at the indicated address - incomplete address, refused parcel etc.) the goods will only be reshipped at the customer's expense. The refund of the value of the goods will be made after the written request of the customer.

• • 13.5   

    In the event of a dispute concerning the non-receipt of a parcel, only the carrier's information will serve as proof of delivery and will be retained in the event of a dispute.

  • 13.6   

    Mondial Relay, Colissimo Access, Chronopost Classic, Chronopost Relais Europe, Chronopost Relais France, DHL Express 24 & Domestic Express, DPD, Relais colis, Chrono2shop and Delivengo are very reliable services. However, as with any shipment, there may be a delay in delivery or the product may go astray. In the event of a delay in delivery in relation to the date we indicated in the dispatch e-mail, we ask you to inform us of this delay by calling us or sending us an e-mail: [email protected]. We will then contact the department to start an investigation. An investigation can take up to 21 days from the start date. If the product is found within this period, it will be returned to you immediately (in most cases). If, on the other hand, the product is not found within the 21-day investigation period, the shipping department considers the parcel lost. Only then will we refund your order within 14 days, excl. shipping.
    GREYSTONE SAS declines all responsibility for longer delivery times due to the carrier, particularly in the event of loss of products or strikes.

  • 13.7   

    In the event of items being delivered on different dates due to availability, the delivery period is based on the longer period. GREYSTONE SAS reserves the right to split deliveries. Shipping and handling charges will only be invoiced for a single shipment. Flat-rate delivery charges are indicated on the order summary, which the customer is informed of before the order is validated.13-g For deliveries outside the European Union, the customer must take into account any additional charges (taxes, import duties or customs duties). These costs will, where applicable, be invoiced directly by the carrier.

• 14 Delivery problems due to the carrier

  Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reserves", accompanied by the customer's signature on the day of delivery. At the same time, the consumer must confirm this anomaly by sending a letter to the carrier within three (3) working days of the delivery date, setting out the aforementioned complaints. The consumer must send a copy of this letter by e-mail: [email protected] 

• 15 Delivery errors
  • 15.1 

    Due to GREYSTONE SAS - The consumer will have to formulate with the company GREYSTONE SAS on the day of delivery or, at the latest, on the first working day following deliveryany claim of delivery error and/or non-conformity of the products in kind or in quality in relation to the information on the order form. Any claim made after this deadline will be rejected. Fill in the form here .

  • 15.2 

    The formulation of this claim to the company GREYSTONE SAS can be made in priority by email: [email protected] by filling in the form : here .

  • 15.3  

    Any complaint not made in the rules defined above and within the time limits could not be taken into account and will release the company. GREYSTONE SAS from any liability to the consumer.

  • 15.4  

    On receipt of the claimthe company GREYSTONE SAS will exchange the product(s) concerned at his expenseand will communicate it by e-mail to the consumer. The exchange of a product can only take place after the consumer has been given an exchange number in accordance with the procedure described above.

  • 15.5  

    Return conditions - In the event of a delivery or exchange error, any product to be exchanged or reimbursed must be returned to the company GREYSTONE SAS, intact, as a whole, in perfect condition, new, unworn, unwashed and with its original label and packaging, by Colissimo suivi, to the following address:
    
    GREYSTONE SAS PLOUF
    11 rue d'Angleterre
    06000 Nice

  • To be accepted, all returns must be reported in advance to the company's Customer Service Department. GREYSTONE SAS. The product taken back must correspond to the original declaration made by the consumer in the return form.

  • 15.6  

    Due to GREYSTONE SAS - An incomplete order (missing item) - The consumer must contact the company GREYSTONE SAS on the day of delivery or at the latest on the first working day following delivery, by filling in the form : here . On receipt of the claim, the company GREYSTONE SAS will refund the missing item.

  • 15.7   

    Consumer-driven - The consumer will be able to make an exchange in the event of modification of size. You have 14 days after receiving your order to return it in its original condition: returned items must be be new, unworn, unwashed and have their labels. Returns are at the customer's expense, and re-shipment is handled by GREYSTONE SAS. The consumer will have to formulate with the company GREYSTONE SAS his request in fill in the form here.
    *NB only France is eligible for an exchange.

  • GREYSTONE SAS him return the right product free of charge

• 16 Product Warranty, Liability
  • 16.1 

    In accordance with article 4 of the decree n°78-464 of March 24, 1978, the provisions of the present cannot deprive the consumer of the legal guarantee which obliges the professional salesman to guarantee it against all the consequences of the latent defects of the sold thing.

  • 16.2 

    The consumer is expressly informed that the company GREYSTONE SAS is not the producer of all the products presented on the website, within the meaning of French law no. 98-389 of May 19, 1998 concerning liability for defective products.
    Consequently, in the event of damage caused to a person or property by a defect in the product, only the producer of the product may be held liable by the consumer, on the basis of the information appearing on the packaging of the said product. FURTHERMORE, WE REMIND YOU THAT THE PRODUCTS, SERVICES AND INFORMATION OFFERED BY GREYSTONE SAS IN NO WAY REPLACE THE CONSTANT VIGILANCE OF ADULTS.

  • 16.3  

    The responsibility of GREYSTONE SAS shall not be held liable in the event of non-compliance with the legislation of the country to which the products are delivered. It is your responsibility to check with the local authorities about the possibility of importing or using the products or services you intend to order.

  • 16.4  

    The photographs and texts reproduced and illustrating the products presented are not contractual. Consequently, the responsibility of GREYSTONE SAS cannot be held responsible for any errors in any of these photographs or texts.

  • 16.5  

    Hypertext links may lead to sites other than this one. GREYSTONE SAS declines all responsibility in the event that the content of these sites contravenes the legal and regulatory provisions in force.

  • 16.6  

    Products purchased from GREYSTONE SAS are covered by the manufacturer's warranty.
    Manufacturers' warranties generally cover parts and labor for one year. However, some brands only cover replacement parts. In the event of a breakdown during the initial warranty period, repairs will be carried out free of charge by the manufacturer. To benefit from the warranty, you need to keep the purchase invoice.
    If you wish to exercise your warranty, simply contact Customer Service, primarily by e-mail: [email protected]

  • 16.7

    Reminder on the process of return: for any exercise of the guarantee the return is exercised according to the modalities of the article 17. Except for non-conforming products or the manufacturer taking charge of the return, the costs and risks related to the return of the defective product are at your charge. We draw your attention again to the need to attach the warranty coupon to the return package, warranty coupon which some manufacturers require in the context of a repair under warranty.  

  • 16.8

    Limitation of warranties
    Proof of a breakdown caused by negligence, deterioration or inappropriate use cancels the manufacturer's warranty. In this case, the product could be returned to you as is, or repaired on acceptance and preliminary payment of an estimate established by the manufacturer or its after-sales service.
    The manufacturer's guarantee does not deprive the purchaser and/or the consumer of the provisions of the legal guarantees (in particular the guarantee of the hidden defects or the legal guarantee of conformity).

• 17 Right of withdrawal

  The consumer has a 14 calendar days to return, at its own expense, any products that do not suit it.. This period runs from the day of delivery of the consumer's order. All returns must be notified in advance to the company's Customer Service Department. GREYSTONE SAS in priority by email: [email protected] by following the procedure here. The product must be returned to GREYSTONE SASintact, as a whole and in its original packagingand in perfect condition for resale, by Colissimo suivi to the following address:
  
  GREYSTONE SAS PLOUF
  11 rue d'Angleterre
  06000 Nice
  
  Only products returned in their entirety, in their original packaging, complete and undamaged, and in perfect condition for resale, will be taken back. Containing all labels: sewn on the inside as well as all packaging labels. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.
  This right of withdrawal is exercised without penalty, with the exception of return shipping costs.. In the event of exercising the right of withdrawal, the consumer has the choice of requesting either a refund of the sums paid (with the exception of transport costs), or an exchange of the product. In the case of an exchange, reshipment will be at the consumer's expense..
  In case of exercise of the right of withdrawal, GREYSTONE SAS will make every effort to reimburse the consumer within 20 days.
  The consumer will then be reimbursed by cheque or bank transfer.

• 18 Force majeure

  Neither party shall have failed to perform its contractual obligations to the extent that their performance is delayed, hindered or prevented by an act of God or force majeure. Will be considered as fortuitous event or force majeure all facts or circumstances irresistible, external to the parties, unforeseeable, unavoidable, independent of the will of the parties and which could not be prevented by these last ones, in spite of all the efforts reasonably possible.
  The party affected by such circumstances shall notify the other within ten working days of the date on which it becomes aware of them.
  The two parties shall then meet, within one month, unless this is impossible due to the case of force majeure, to examine the impact of the event and to agree on the conditions under which the performance of the contract shall be continued. If the case of force majeure lasts longer than three months, the present general conditions may be terminated by the injured party.
  In addition to those usually retained by the jurisprudence of the French courts and tribunals, the following are expressly considered to be cases of force majeure or fortuitous events:
  the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning;
  the stoppage of telecommunication networks or difficulties specific to telecommunication networks external to the customers

• 19 Partial non-validation

  If one or more stipulations of the present general conditions are held to be invalid or declared as such in application of a law, a regulation or following a definitive decision of a competent jurisdiction, the other stipulations will keep all their force and their scope.

• 20 No waiver

  The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to in these terms and conditions shall not be construed for the future as a waiver of the obligation in question.

• 21 Title

  In the event of any difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles shall be declared non-existent.

• 22 Applicable law and mediation
  

  In the event of a dispute relating to an Order, the Customer should first contact GREYSTONE SASin order to find an amicable solution, by email to the following address [email protected]. Referral to the mediator can only be made after the customer has made prior written representations to GREYSTONE SAS. In addition, in accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals in the European Union. This platform can be accessed at the following link: https://webgate.ec.europa.eu/odr/.

  These terms and conditions are governed by French law. This applies to both substantive and formal rules. In the event of a dispute, the French courts shall have exclusive jurisdiction. In the event of a dispute or claim, the consumer should first contact the company GREYSTONE SAS for an amicable solution.
  
  

• 23 Protection of personal data
  • 23.1 

    The information requested from the consumer is necessary to process the order and may be communicated to the company's contractual partners. GREYSTONE SAS involved in the execution of this order. They may also be transmitted to external service providers for the management of advertising campaigns, for digital marketing purposes (e-merchandising on the site, sending newsletters and SMS campaigns, targeted advertising, competitions). Consumers may write to the company GREYSTONE SAS whose contact details are specified in the "Contact" section of the site, to oppose such communication, or to exercise their rights of access, rectification with regard to information concerning them and appearing in the company's files. GREYSTONE SASYou have the right to access, modify, correct or delete your personal data, in accordance with the French Data Protection Act of January 6, 1978 (right of rectification & right of opposition). As well as the request to delete personal data (right to be forgotten). To manage newsletter subscriptions, there will be an unsubscribe link in the footer of each newsletter sent by the Plouf brand. Consumers can easily unsubscribe by clicking on this link. The length of time personal data is kept will depend on the customer's activity history. If the customer has not made a purchase for at least 6 years, his/her data will be deleted. Personal data is processed in accordance with current legal provisions. Plouf undertakes to take all security measures, including the following GREYSTONE SAS Plouf to protect its customers' personal data.

  • 23.2 

    NEWSLETTER SUBSCRIPTION - The subscriber will receive Plouf newsletters. The subscriber will be kept informed of promotions, actions and new products - by means of e-mail or SMS campaigns. This is on condition that the consumer has agreed to the seller sending emails for commercial purposes, by not unchecking the "newsletter subscription" box. The subscriber may unsubscribe from the newsletter at any time.

• 24 Intellectual Property

  The entire content (texts, comments, works, illustrations, images, etc.) displayed on this site is reserved under copyright and intellectual property law for the entire world. As such, and in accordance with the provisions of the French Intellectual Property Code, only use for private purposes is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code. Any other use constitutes an infringement and is punishable under the Intellectual Property Code without the prior authorization of GREYSTONE SAS. Any total or partial reproduction of the GREYSTONE SAS is strictly forbidden.

• 25 Commentary, criticism, communication

  The review, opinions, comments and more generally all content in any format written or posted by consumers on this site are regularly reviewed by our teams.
  If content violates the law and/or ethics (e.g. abusive advertising, defamatory statements, insults, comments out of context, etc.), GREYSTONE SAS reserves the right to refuse or modify the content concerned.

• 26 Reservation of ownership

  The company GREYSTONE SAS retains ownership of the Products sold by GREYSTONE SAS until payment of all or part of the price and/or any accessories. Failure to pay by any due date may result in the reclamation of the goods by GREYSTONE SAS products.
  The company GREYSTONE SAS will retain all sums paid to it by the customer as damages. If the Product has been damaged or destroyed while in the customer's custody, the customer will bear all the consequences, with the transfer of risk to the customer occurring upon delivery of the Product.

• 27 Corporate Identity

  Le site Plouf.en is operated by GREYSTONE SASwhose head office is located at the following address :
  
  GREYSTONE SAS
  1st Avenue 15th Street
  Z.I. Carros
  Ilot U 3rd Locker
  06510 Carros
  VAT NO. FR59 322 355 686 - REP NO.: FR246265_01TTOH
  
  If you would like to contact GREYSTONE SASCustomer Service, the contact email is : [email protected]. or by telephone on 04.93.08.88.89 or by chat or via its social networks Facebook, LinkedIn and Instagram : @PloufSafetyConcept.

• 28 Small gift during promotional period

  The subscriber will receive a small gift for children during defined promotional periods, announced by Plouf on its website www.plouf.fr. This benefit is valid while stocks last.

• 29 Referral

  The sponsor is a customer Plouf who has already been able to test our products by placing an order on the plouf.fr website. They fill in the information requested in the form available here: https:// plouf.fr/pages/refer-a-friend. After registering for our referral program, they receive the link to pass on to their referral. When the referral places a minimum order of €55, they apply the promotional code provided by their sponsor, and receive a 15% discount on the order. Once the order has been placed, shipped and received, and after 20 days have elapsed, the sponsor receives tjeir own coupon, giving them a 15% discount on his order.